Job Title

A company is looking for a Customer Support Specialist III to join their Support organization. Key Responsibilities Manage a portfolio of cases and inbound interactions, serving as the primary contact for crew members and client users Diagnose and troubleshoot product behaviors and production workflows, providing solutions and workarounds Collaborate with cross-functional teams to resolve customer issues and contribute to operational excellence through documentation and process improvement Required Qualifications 2+ years of experience in customer support, technical support, or an administrative role in film and television production or B2B SaaS Strong knowledge of Film & Television production workflows; experience in Production Accounting or payroll is highly valued Proven ability to manage a case queue, multitask, and prioritize effectively in a fast-paced environment Familiarity with tools such as Salesforce, Linear, PagerDuty, Slack, and Notion Experience collaborating cross-functionally and a genuine enjoyment of working with others to achieve shared outcomes