Job Title

Room Block & Reservations Coordinator Wildbirch Hotel is seeking a highly organized, detail-driven Room Block & Reservations Coordinator to manage inventory accuracy, airline crew allocations, tour group blocks, and high-volume reservation logistics. This role is mission-critical in an Alaska market where airline disruptions, seasonal tour influx, cruise extensions, and weather variability demand precision, flexibility, and proactive communication. The ideal candidate brings a minimum of three (3) years of experience handling airline contracts, crew blocks, and tour group rooming lists in a full-service or lifestyle hotel environment. This individual must demonstrate strong technical ability, financial awareness, and the ability to think several days ahead operationally. Core Responsibilities Room Block Management Create, manage, and audit airline and tour group room blocks Monitor pickup pace daily and adjust allocations as needed Ensure block integrity within the PMS (Hyatt system preferred) Anticipate overbooking risks and communicate early Balance inventory between transient, group, and crew allocations Coordinate with Revenue Management on sell strategy Airline & Crew Block Oversight Maintain and manage crew contracts and allocation grids Monitor daily crew manifests and irregular operations (IRROPs) Serve as liaison between airline representatives and hotel operations Adjust blocks quickly during flight cancellations or weather events Ensure crew billing accuracy and folio routing compliance Maintain confidentiality and professionalism with flight crews Tour & Group Reservations Enter and audit group rooming lists Confirm special requests and amenities Manage cut-off dates and attrition compliance Work with Sales to ensure block accuracy and proper rate loading Coordinate billing, tax exemptions, and master accounts Inventory & Forecast Alignment Review daily arrival reports and upcoming 714 day forecasts Identify compression dates and communicate risk Support overbooking strategy under Revenue guidance Maintain strong awareness of occupancy trends and demand shifts Administrative & Financial Responsibilities Maintain accurate folio routing and billing setup Reconcile group master accounts with Accounting Audit advance deposits and group prepayments Monitor rate code accuracy and contract compliance Track and report block pickup performance Assist with monthly group and airline production reporting Intermediate Excel skills required, including: Pivot tables Basic formulas Block tracking spreadsheets Revenue pickup analysis Understanding of: City ledger processes Direct billing Tax exemption compliance Rate loading audits Operational Coordination Partner closely with: Front Desk Housekeeping Security Sales Revenue Management Accounting Ensure room assignments align with: VIP status Crew requirements Accessibility needs Group adjacency requests Proactively flag room maintenance or OOO inventory impacting blocks Decision-Making & Problem Solving Ability to manage last-minute crew additions or cancellations Calm under pressure during irregular airline operations Quick assessment of inventory risk Escalate issues appropriately to MOD, Revenue, or Executive Team Maintain composure in high-volume seasonal environments Professional Expectations Minimum 3 years hotel reservations or group block experience Proven experience with airline crew and tour group volume PMS proficiency (Hyatt experience strongly preferred) Strong written and verbal communication skills Professional presence with internal and external stakeholders Ability to handle sensitive or high-profile guests with discretion Highly organized and process-driven Ability to multitask in a dynamic Alaska environment Key Competencies Inventory management precision Financial awareness Forecast interpretation Contract comprehension Attention to detail Strong follow-up discipline Deadline-driven mindset Data integrity focus Alaska-Specific Considerations Flexibility during weather-related operational shifts Understanding of cruise season and peak tourism cycles Ability to adjust quickly during seasonal compression Awareness of extended daylight and seasonal staffing patterns Schedule & Work Environment Full-time, on-site role May require occasional weekend support during peak periods High interaction with airline representatives and tour operators Fast-paced environment during summer tourism season Why Wildbirch Wildbirch Hotel JDV by Hyatt is a lifestyle-driven, design-forward property in downtown Anchorage. We operate in a market where precision and personality coexist. This role supports a growing hotel platform that values structure, accountability, and guest-centric excellence.