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About Us At H&R Block, we're passionate about empowering individuals through the unparalleled support and service we provide. Our core Purpose is to help and inspire confidence in clients, associates, and communities around the world. We nurture a dynamic culture that values connection and belonging, ensuring everyone feels included. We are on a continuous journey of improvement, committed to a transformative strategy known as Block Next. This multi-year plan is centered around innovation, enhancing client experiences, and sustainable growth, aiming to redefine how we work, serve, and lead in our industry. If you are someone who sees challenges as opportunities and is eager to make a positive impact in your community, we would love to meet you! A Day in the Life... As an Associate Team Supervisor, you will play a pivotal role in supporting a retail tax office during the busy tax season. You'll begin with a flexible part-time schedule in late fall, transitioning to a full-time schedule from January through April. Your goal will be to consistently exceed client expectations while managing daily operations in the tax office. Your Contributions Will Include: Assisting the Multi-Unit Team Leader as the primary contact for tax office associates and clients, ensuring high-quality service to promote the H&R Block brand. Enforcing accountability among tax office associates to maintain an exceptional client service experience, escalating issues to leadership as needed. Managing onsite client service concerns and addressing escalated issues promptly. Overseeing client scheduling and resolving any conflicts, with guidance from team leaders when necessary. Leading the office operations from the front desk, providing phone support and engaging with clients to ensure a remarkable experience. Coordinating daily activities to ensure all associates are scheduled effectively and that work is completed on time while meeting quality standards and operational goals. Facilitating daily team huddles to communicate essential information to office associates. Your Skills and Experience: Proven experience in customer service or a related role. Excellent organizational skills with the ability to manage daily office operations efficiently. Strong communication skills and a customer-focused approach. Proficient in using MS Office and other computer applications. Self-motivated with the ability to work independently with minimal supervision. Willingness to work a flexible schedule of 40 hours per week, accommodating business needs. A high school diploma or equivalent is required. Why Choose H&R Block? We believe in investing in our associates for their overall well-being, offering a range of benefits tailored to support your unique health, wellness, and financial needs. Employee Assistance Program with Health Advocate. BetterYou wellbeing program to help cultivate healthy habits. Support for neurodiversity and caregivers to help you and your family. Discounts on a variety of everyday items and services. Medical coverage, a 401(k) retirement savings plan, and an employee stock purchase plan available with eligibility. Our Community: At H&R Block, we are devoted to fostering a Connected Culture where trust, care, and relationships enable everyone to contribute authentically and feel like a valuable part of a larger team. Join a work environment that has earned recognition on Best Companies lists worldwide! Collaborate with colleagues who are dedicated to mutual growth and support. H&R Block is an equal opportunity employer, welcoming and celebrating diversity in the workplace without regard to gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, expression, or veteran status. If you are ready to make a significant impact, consider joining H&R Block! Pay Range: $11.00 - $29.00/hour, with individual compensation based on experience, skills, and performance.