Job Title

Spanish Support Representative Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We're hiring full-time Spanish Support Representative to work with our various Health Solutions Offices. As a member of the Spanish Support Representative, you would be working in a fast-paced medical, behavioral healthcare, and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities. Responsibilities: As a Spanish Support Representative under the supervision of the Director and Supervisor you will: Provide exemplary customer service. Actively engage with individuals who have both primary care and behavioral health needs. Accurately enter patient demographics, insurance, and medical information into the electronic health record Scan, upload, and organize new patient documentation Provide Spanish to English interpretation services during phone calls to ensure clear communication between patients and staff. Assist patients in understanding office policies, procedures, and next steps in their care. Translate in a manner that allows the speaker and the listener to receive information in a clear manner, which will ensure seamless communication between both parties. Translate messages simultaneously or consecutively while maintaining message content, context and style as much as possible. Listen to the speakers' statements to determine meanings and to prepare translation. Translate written forms, materials, and patient documents into English/Spanish, Spanish/English format as needed. Possess knowledge of the structure and content of the English/Spanish language, including the meaning and spelling of words, rules of composition and grammar and punctuation. Follow ethical codes that protect the confidentiality of information. Guide new patients through the intake process, ensuring all required paperwork, forms, and consents are accurately completed. Possess knowledge of principles and process for providing customer service during translating services. Identify and resolve conflicts related to the meaning of words, concepts, practices or behaviors. Manages multiple phone lines. Ensures timely and accurate connection for ongoing support. Verifies client payer eligibility. Schedules client appointments and complete client phone enrollments as requested Completes email tasks. Actively meet performance measures. Communicate with provider teams regarding patient needs via EHR. Maintain client electronic health records as needed. Complete other department's job requests as needed. Perform other duties as assigned by supervisor and director. Physical Requirements: Requires standing, sitting, for prolonged periods of time Occasionally lifts and carries items up to 20 pounds Requires working under stress in emergency situations Requires normal range of hearing and eyesight to record data electronically and communicate with clients Occasional exposure to communicable diseases and bodily fluids Requires frequent use of hands and fingers to operate a computer keyboard and mouse What You'll Like About Us: Competitive pay $17.92-$22.87 Hourly (Dependent on experience, certification and shift) Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available. HS Funded: EAP, LifeLock, Direct Path, Life and AD&D, LTD Retirement 403(b) with employer match up to 6% Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance Childcare Flexible work schedule Employee recognitions and celebrations Warm and friendly work environment in which staff respect and learn from one another Qualifications: What we're looking ForThe Must-Haves: High school diploma or equivalent The ability to speak Spanish Minimum of one year of Spanish interpreter services experience is required Basic computer and keyboarding skills Excellent interpersonal relationship skills as well as excellent communication skills, both verbal and written, with the ability to work effectively under pressure. Current Colorado Driver License and access to transportation during work hours Skill in translating complex and lengthy legal documents from English to Spanish and documents from Spanish to English. Ability to interpret spoken language fluently while maintaining the original message's intent. Familiarity with HIPAA regulations regarding patient confidentiality is essential. What we'd Like to See in youthe Nice-to-Haves: Bachelor's degree Certification from a professional translator's association (e.g., ATA certification) Medical and behavioral health support experience Adaptable to change in the workplace and uses change as an opportunity for innovation and creativity Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through. Job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work. The ability to inspire and model collaborative teamwork. Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility. Experience with EHR systems (NextGen and Avatar) Health Solutions expects all staff to adapt to change in the workplace and use change as an opportunity for innovation and creativity. Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through. Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work. Inspire and model collaborative teamwork and Human Kindness; and demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service. Must already be authorized to work in the US; sponsorships not available. Closing Date: 06/30/2026 EOE, M/F