Job Title

Methodist Le Bonheur Healthcare is seeking a strategic and visionary Service Line Director of Med-Surg & Acute Care. This executive leadership role is responsible for the strategic growth, fiscal health, and integrated care delivery of five medical-surgical departments. As a key architect of our modern care environment, you will lead five direct reports (Clinical Directors) to ensure excellence across our high-volume acute care units. This role focuses on high-level strategy, physician alignment, and the implementation of innovative care models, including Team Nursing and Virtual Nursing integration. Our Med-Surg and Acute Care service lines are the cornerstone of the region's most comprehensive academic medical center. We are a "Learning Organization" committed to innovation, currently pioneering the integration of virtual care and team-based models to define the future of nursing. As the Service Line Director, you will oversee the strategic direction and operational management of the Med-Surg and Acute Care service lines, ensuring high-quality patient care and effective collaboration among clinical teams. Responsibilities Clinical Operations: Is accountable for the assigned service line. In collaboration with physician partner(s), develops and implements a shared vision and strategic direction for the service line with the goals of achieving growth and market differentiation. Builds relationships with physicians and other providers to increase alignment and collaboration. Responsible for the delivery of effective patient care through staff associates. Leads development and implementation of strategies for the improved care and safety of patients. Responsive to the outcomes of clinical care by participation in the development and implementation of improvement solutions. Establishes and tracks metrics to determine success and drive decisions. Plays a direct role in collaboration with care team to ensure outstanding patient service. Advances technology and innovation to drive excellence in the service line. Maximizes service line success through incorporation of standardized processes and protocols. Associate Management: Hires, coaches, develops, and evaluates the performance of associates. Works through Clinical Directors and Patient Care Coordinators to ensure effective deployment of the care delivery system and required staffing. Provides coaching and feedback. Creates positive work environments. Accountable for associate retention and engagement outcomes. Ensures effective and efficient use of human resources. Collaborates across appropriate system resources for education and development of associates. Fiscal Management: Develops budgets for human, other operating and capital budgets. Effectively deploys the fiscal plan for the scope of responsibility. Understands and analyzes fiscal variances and initiates appropriate plans for management. Effectively uses data and outcome information from various systems and sources. Environmental Management & General Management of the Business: Ensures continued readiness regarding accreditation and regulatory requirements, and in particular. Responsible for the general upkeep of the physical facilities and patient care equipment. Leads implementation of technology and other assigned projects. Qualifications Master's Degree in Nursing 7-9 years of leadership experience Current BASIC LIFE SUPPORT certification from the American Heart Association Required Skills Clinical expertise in the care of med surge/ acute patients Strong collaborative, facilitation, and influence skills Ability to think strategically and lead teams effectively Knowledge of regulatory requirements in academic medical centers Exceptional verbal, written, and interpersonal communication skills Proficiency in data analysis and interpretation Preferred Skills Translate organizational goals into actionable growth plans for the Med-Surg service line. Lead 5 Med-Surg departments through 5 direct-report Clinical Directors. Oversee the evolution of our Team Nursing model, ensuring RNs, LPNs, and PCTs work at the top of their scope. Drive the adoption and optimization of Virtual Nursing to enhance patient transitions, unburden bedside staff, and improve clinical oversight. Manage the aggregate budget for the service line, focusing on resource optimization, market differentiation, and long-term financial viability. Build robust partnerships with medical staff and academic partners to ensure a unified approach to patient care and safety. Support the continued development of a high-performance culture, preparing the groundwork for future Professional Governance maturity. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.