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Join Sedgwick and become part of a team that makes a genuine impact. Each day, our 33,000 colleagues work diligently to assist individuals worldwide facing unforeseen challenges. We invite you to advance your career with us, immerse yourself in our supportive culture, and benefit from a healthy work-life balance. Here, the possibilities are limitless. Proudly recognized by Newsweek as one of America's Greatest Workplaces and certified as a Great Place to Work®, Sedgwick is also listed among Fortune's Best Workplaces in Financial Services & Insurance. Care Support Specialist Entry-level Position Our teams thrive together! We work collaboratively in person and embrace a flexible hybrid work style. To join us, you'll need to live near one of our dynamic Centers of Excellence: Southfield, MI - 300 Galleria Officentre, Southfield MI 48034. What we offer: A stable and supportive work environment - both in-office and virtual. A comprehensive training program designed to equip you with the necessary skills to support employees and customers from some of the world's most respected brands. A dedicated mentor and manager to guide you on your career journey. Career development and advancement opportunities as you embrace new responsibilities. A diverse and inclusive benefits package tailored to promote your mental, physical, financial, and professional well-being. Your next big opportunity starts here - are you ready to join us? PRIMARY PURPOSE: To deliver exceptional service with empathy to callers regarding claims across multiple lines of business, including expediting the claims process, providing detailed claim notes, resolving issues with a single call response, and directing calls to the appropriate escalation path as needed. ESSENTIAL FUNCTIONS and RESPONSIBILITIES: Act as a primary liaison with callers from multiple client accounts within a shared services environment. Assist with queries and resolve problems related to claims applications and servicing processes as per specifications. Perform claim intake and provide full-service customer support within regulatory requirements, plus company and client expectations. Educate and inform customers about the documentation required to file/process claims, time frames, payment information, and claim status. Document all essential details of calls concisely and professionally while educating callers on client requirements and benefit plans. Accurately enter verbal and written claim information into the appropriate systems in line with internal and external customer requirements. Direct customer calls to the appropriate contacts across multiple locations or escalate to Service Center Specialist/management as required. Maintain regular attendance during scheduled work hours. ADDITIONAL FUNCTIONS and RESPONSIBILITIES: Perform other duties as assigned. QUALIFICATIONS: Education & Licensing: High school diploma or GED required. Experience: One (1) year of customer service experience or an equivalent combination of education and experience is required. Inbound call center experience is preferred. Skills & Knowledge: Excellent verbal and written communication skills. Proficient in PC applications, including Microsoft Office products within a Windows environment. Must meet minimum typing requirements. Strong organizational skills and good interpersonal abilities. Ability to multitask in a fast-paced environment. Capable of supporting multiple clients across various communication channels while utilizing multiple systems. Able to work both independently and as part of a team. Strive to meet or exceed performance competencies and attendance expectations. WORK ENVIRONMENT: Consideration will be provided for reasonable accommodations when applicable. This role involves mental clarity, excellent judgment, and the capacity to handle stress and multiple priorities while meeting deadlines. Physical requirements include computer keyboarding and travel as required. Auditory and visual capabilities, such as hearing, vision, and speaking, are essential. The information provided in this document is intended to outline the general nature and level of work performed by a colleague in this position. It is not comprehensive and management reserves the right to modify duties as necessary. As required by law, Sedgwick provides a reasonable compensation range for roles mandated to disclose salary in job postings. Actual compensation may vary based on numerous factors, including skill set, experience level, and specific location. For this role, the starting pay range is $16.00 - $17.85. We offer a comprehensive benefits package, including medical, dental, vision, 401(k) with matching, PTO, disability and life insurance, employee assistance programs, and other additional voluntary benefits. #entrylevel #contactcenterrep Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace. If you feel enthusiastic about this opportunity but don't meet every qualification perfectly, we still encourage you to apply! Sedgwick is committed to creating a diverse, equitable, and inclusive workplace, recognizing that each candidate brings a valuable array of skills, knowledge, and experiences that can contribute to our team. Sedgwick is the premier partner for risk and claims administration globally, helping clients navigate unexpected challenges. Our expertise, enhanced by advanced AI-enabled technology, sets the benchmark for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick offers unmatched insights, care that matters, and solutions tailored to the evolving risk landscape. For further information, visit sedgwick.com.