Job Title

Customer Experience Associate Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for a Customer Experience Associate to join our Finance team. The Senior Customer Experience Associate will own end to end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level. Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast-paced environment, and a team-player looking for mentorship/coaching will be a perfect applicant. The ideal candidate is naturally curious, dedicated, detail-oriented with a strong desire to work with awesome people in a highly collaborative environment. Responsibilities: Manage all inbound requests from designated accounts with strong support of client needs Provide education to clients on IAS products and systems Safeguard accuracy of contracts and customer data in Salesforce Problem solving and dealing with client and data issues Liaising with internal teams to seek answers / understand the issue and working towards resolution Role will include support to multi-regions and teams / stakeholders Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders Additional responsibilities and projects assigned, as needed Qualifications: 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies Extensive Salesforce experience Excellent client service skills Knowledge of order to cash process, analysis and reporting Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions Strong analytical, quantitative, and problem-solving skills Excellent oral and written communication skills English fluency What puts you over the top: Dynamic candidate who can pick up tasks quickly Outstanding communication and self-motivated Strong sense of ownership and perseverance Independent and willingness to learn new things Fluency in French, German, Spanish, or Italian Experience in the advertising technology industry Experience with or exposure to Workday About Integral Ad Science Integral Ad Science (IAS) is a global leader in digital media quality. IAS makes every impression count, ensuring that ads are viewable by real people, in safe and suitable environments, activating contextual targeting, and driving supply path optimization. Our mission is to be the global benchmark for trust and transparency in digital media quality for the world's leading brands, publishers, and platforms. We do this through data-driven technologies with actionable real-time signals and insight. Founded in 2009 and headquartered in New York, IAS works with thousands of top advertisers and premium publishers worldwide. For more information, visit integralads.com. Equal Opportunity Employer: IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. IAS Pay Transparency: The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate's compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need. Primary Location: US - New York, NY Primary Location Base Pay Range: $69,300.00 - $118,800.00 Annual