Job Title

Customer Sales & Support Representative The Customer Sales & Support Representative is responsible for delivering a high level of service to customers, distributors, and internal stakeholders by managing inbound sales inquiries, processing orders, and resolving customer issues efficiently and professionally. This role plays a key part in strengthening customer relationships, ensuring order accuracy, and supporting Sandvik's commitment to service excellence. The ideal candidate brings 25 years of relevant customer service experience, a two-year degree or equivalent experience, and demonstrates strong organizational skills, professionalism, and the ability to communicate effectively across all levels of the business. Key Responsibilities Answer designated inbound calls from external customers and process sales orders received by phone Assess customer inquiries and route to the appropriate individual or department Take ownership of customer issues and ensure commitments are met accurately and on time Expedite urgent orders to meet critical customer delivery needs Escalate customer concerns to supervisors and collaborate on resolution when required Proactively inform customers of order status changes, backlog issues, and delivery updates Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements Partner with the Expeditor to ensure accuracy of customer backorder information Stay current on industry developments, competitive offerings, and market conditions affecting customers Build working knowledge of Sandvik products and their applications for assigned customer groups Qualifications Associate degree or equivalent experience required 25 years of experience in customer service, inside sales, or order management Proficiency in Microsoft Office, particularly Excel and Windows-based applications Ability to learn and effectively use customer service and order management systems Strong sense of personal accountability with excellent follow-through and attention to detail Professional, cooperative, and relationship-oriented communication style Demonstrated tact, discretion, and diplomacy when working with customers and internal partners Competencies Customer-focused mindset Strong verbal and written communication skills Problem-solving and issue resolution Time management and organizational effectiveness Team collaboration and cross-functional coordination Work Environment & Physical Requirements Office-based customer support environment Extended periods of phone and computer use Occasional lifting of light materials (up to 20 lbs) Benefits Sandvik offers a competitive total rewards package designed to support our employees' health, financial security, and work-life balance, including: Medical, dental, and vision insurance Health Savings Account (HSA) and Flexible Spending Accounts (FSA) 401(k) retirement plan with company match Paid time off (PTO), holidays, and sick leave Short-term and long-term disability coverage Life and accidental death insurance Employee Assistance Program (EAP) Tuition reimbursement and professional development opportunities Employee discounts on Sandvik products and services Sandvik offers an exceptional benefits package, including: Benefits eligibility starting 30 days after hire. Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine). Paid vacation with up to 40 hours available to carry over annually. Robust 401(k) retirement plan 5% annual company contribution plus 50% match on the first 6% of employee contributions. Tuition reimbursement for continued education.