Job Title

Customer Service/Data Entry CoWorx is actively seeking a 1st shift Customer Service Representative and Data Entry Specialist in Manufacturing in Thomaston, CT and surrounding areas. Interviews Required Thomaston, CT 7am 3pm ($21 $23/hr) Wolcott, CT 8am 5:30pm ($55,000 $65,000) Responsibilities Customer Service Rep: Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment. Provide customers with order status, requested documents, shipping dates, and tracking proactively and when additional requests are received. Work with the team to provide quotations for sales inquiries for both potential and existing customers. Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair. Engage with internal stakeholders to support customer requests. Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department. Support creation and maintenance of standard operating procedures (SOPs) for customer services. Data Entry: Answering phones and routing calls to the appropriate person or department. Entering customer purchase orders into our ERP. Processing customer packing slips from our shipping department paperwork. Creating UPS labels using WorldShip. Creating bills of lading for LTL shipments. Desired Background/Skills Experience working with ERP systems (SAP, Oracle, Syspro, etc.). Good level of PC expertise Microsoft Office (Excel/Word/PowerPoint/Visio). Excellent Planning & Organizing Skills. Excellent Communication/Interpersonal skills. Customer Oriented. Influencing skills. Attention to Detail. Other Information Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us.