Job Title

Healthcare Client Support & Administrative Assistant We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee. This role is primarily client-facing and focused on phone and email support, scheduling assistance, and general administrative coordination. The ideal candidate has prior experience in a healthcare setting, understands HIPAA compliance, and is comfortable interacting with patients and insurance-related inquiries in a professional, empathetic manner. Key Responsibilities Client & Patient Support Answer inbound phone calls and respond to client inquiries professionally Respond to emails and follow up on patient questions or requests Provide clear, calm, and friendly communication to patients Serve as a primary point of contact during business hours (MonFri) Administrative Support Assist with appointment coordination and scheduling support Update and maintain basic patient information as directed Support providers with administrative follow-ups as needed Maintain accurate records and documentation in accordance with practice standards Healthcare Systems & Tools Use the practice's Electronic Medical Record (EMR) system for basic tasks Work within the phone system to manage inbound and outbound calls Utilize Google Workspace for email, calendars, and internal communication Follow all internal workflows and compliance guidelines Required Skills & Experience (Must-Haves) Prior experience in healthcare (medical office, clinic, healthcare support role, etc.) HIPAA training or strong understanding of HIPAA compliance Excellent spoken and written English Comfortable handling phone-based patient communication Professional, empathetic, and patient-focused communication style High level of discretion and confidentiality Nice to Have Experience working with Electronic Medical Records (EMRs) Familiarity with Charm Health is a plus Experience using RingCentral or similar phone systems Experience supporting medical providers or small practices Prior remote healthcare support experience Tools & Systems Charm Health (EMR) RingCentral (phone system) Google Workspace (email, calendar, docs) Why This Role Stable, full-time role with a growing medical practice Clear responsibilities and consistent schedule Meaningful patient-facing work Long-term opportunity replacing an in-house role $800 - $1,100 a month Full-time (40 hours/week) MondayFriday Time zone aligned with Hawaii (HST) business hours Why Join Assist World? 100% REMOTE $50 birthday bonus $200 testimonial bonus $300 tenure bonus every 6 months $500 entry monthly raffle NO TRACKER. NO PROBLEM