Job Title

Reservations Assistant GoNorth Travel, LLC is a family owned Tourism company with a large RV and SUV rental fleet with locations in Anchorage, Fairbanks, Seattle and Whitehorse. We are looking for a highly motivated Reservations Assistant for our Whitehorse station. This is a seasonal, full-time position, for the months of April - October, with the potential for year-round employment. Responsibilities of the Reservations Assistant include: Answer questions in person, on the phone and by email; Welcome guests to GoNorth and collecting guests' arrival and departure information; Getting the rental units ready to GoNorth standard in time for the guests and assist wherever needed, including detailing and housekeeping; Coordinate and book appointments for service customers; Parts handling (including ordering and selling inventory); Keep the station clean and presentable at any given time; Complete quality check before handing out vehicles; Explain and hand out vehicles to customers; Explain rental agreement to customers; Evaluate returned vehicles; Enter all relevant information into in-house database; Accept payments and process refunds to guests; And other related duties as assigned. Minimum Qualifications: High School Diploma Excellent English language skills (reading, writing, speaking) German and/or French language skills a plus Experience in similar operations Excellent guest service, communications skills and problem-solving skills Strong computer skills (proficient in MS Office applications) Ability to work independently and with highest accuracy within required time frames Ability to multi-task and work under pressure Must be able to work shifts, weekends, and holidays during rental season Positive attitude Good team player