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About TP TP is a leading digital business services company dedicated to empowering the world's top brands through innovative solutions. With over 500,000 passionate employees speaking more than 300 languages, our extensive reach and local expertise make us a force for good in the communities we serve. Why Choose TP? Comprehensive Paid Training Competitive Compensation Full Benefits Package (Medical, Dental, Vision, 401k, and more) Generous Paid Time Off Engaging Employee Wellness Programs Your Role at TP As a Healthcare Customer Service Representative, you will serve as a vital link in our team, addressing customer inquiries and thoughtfully resolving their concerns. Your role will be crucial in making lives simpler and safer through exceptional service. Your responsibilities will include: Interacting with customers via phone, email, chat, or social media to provide effective solutions. Managing customer interactions with calmness and professionalism, especially when de-escalating issues. Documenting call information for auditing and reporting. Offering feedback on customer experiences to enhance service quality. Upselling products or services when appropriate. Ideal Candidate Traits Ability to thrive in a remote work environment. Preferred experience in customer service (6 months). A minimum age of 18 years. Typing speed of at least 25 words per minute. High School diploma or GED. Comfort with computer systems and navigating Windows. Strong oral and written communication skills. Effective problem-solving abilities. Good organizational and prioritization skills. Work from Home Requirements: Internet Connection: Minimum download speed of 12.0 Mbps. Minimum upload speed of 3.0 Mbps. No packet loss and a ping under 50ms required. Clean, quiet workspace essential for focus and productivity. Join the TP Family At TP, we are committed to creating an inclusive environment where employees feel valued and supported. A happy workforce leads to higher productivity and creativity, and we foster a culture of positivity and diversity. Join us and be a part of a team that values your well-being and professional growth! TP is an Equal Opportunity Employer