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Job Description Join our team as a Technology Support Agent, where you'll serve as the first point of contact for customers seeking assistance with their devices and technology needs. We offer comprehensive training and resources to equip you to understand customer inquiries, perform basic services, and collaborate with team members on more challenging repairs. If you find friends and family often come to you for tech advice, this could be the perfect job for you! What You'll Do Deliver exceptional customer service during the check-in and checkout processes. Inquire about technology issues through thoughtful questioning, active listening, and detailed note-taking, ensuring you provide accurate time estimates for follow-ups. Assist customers in setting up new devices and offer guidance on repair or replacement options for older devices. Keep an eye on service queues and provide status updates to customers, ensuring they are well-informed. Enhance your skills through certified training programs, keeping your knowledge current. Communicate effectively and collaborate with fellow agents to provide seamless service. Basic Qualifications At least 3 months of experience in retail or customer service. Willingness to work a flexible schedule, including nights, weekends, and holidays. Preferred Qualifications A genuine passion for technology with a strong desire to solve problems. The ability to learn and adapt to new skills in a fast-paced environment. What's In It for You We prioritize your well-being both at work and at home. Our benefits include: Competitive salary. Generous employee discounts. Financial savings and retirement planning resources. Support for your physical and mental health. About Us At Best Buy, we are committed to enriching lives through technology. Our mission is to deliver personalized tech solutions for every aspect of life. Our culture thrives on valuing and supporting our employees, and we strive to provide a workplace where you can be your authentic self. We aim to be your gateway to unique career opportunities. Tomorrow works here. Best Buy is an equal opportunity employer. Application Deadline: Please apply within 5 days of this posting. Note the posting date at the top of this page. Benefits Best Buy provides a variety of benefits to support your overall well-being, as detailed in our Benefits Guide. Eligibility may vary.