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Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceCORE FOCUS OF LIFESONG FOR ORPHANS:Mission – Bringing the joy and purpose of Jesus to orphaned and vulnerable childrenVision – Orphaned and vulnerable children becoming disciples of Jesus, in healthy relationships, engaged in a local church, experiencing family and meaningful workMethod – Engaging, equipping, and encouraging Christ’s Body – some to adopt, some to care, and some to givePOSITION PURPOSE:This Donations Assistant position advances the mission of Lifesong by assisting with Lifesong’s donation processing, communicating effectively with givers, coordinating accounts receivable, and monitoring software developments and/or transitions as it relates to the donation process.PRIMARY RESPONSIBILITIES AND DUTIES:Assist with Lifesong’s donation processingProvide key supervision for gift processing and giver managementAdminister advance systems and processes that prioritize growing Lifesong’s giver baseMaintain proper documentation and coding of all physical and online donations within Lifesong’s systems and CRMCommunicate donation information effectively with the teamCommunicate effectively with giversProvide strong customer service to givers with inquiries regarding donationsProvide backup and training for all questions and concerns from giversUnderstand and utilize Lifesong communication tools for serving giversCoordinate accounts receivableCollaborate regularly with Accounting Staff and other departmentsAttend regular Accounting Staff meetingsMonitor software developments and/or transitions as it relates to the donation processWork with Donor Development and Donations Manager to understand giver requests and expectationsMonitor how Donation Processing interacts with other teams and suggest new solutions for better collaborationMiscellaneous Duties: Performs other duties, as assignedREQUIRED SKILLS:Passionate commitment to Lifesong’s Core FocusTeam-oriented with strong interpersonal communications skillsThe ability to be sensitive to and aware of intercultural dynamics within diverse teamsCustomer service-oriented mindset for serving a large-scale giver baseFlexibility and agility to create and discuss new solutions in a growing environmentHigh attention to details and accountability in intricate processesAbility to prioritize tasks and utilize problem-solving skillsExcellent written and verbal communicationEDUCATION AND EXPERIENCE:Associates Degree with business focus or Bachelors Degree1+ years’ experience of accounting or business administrationExperience in a non-profit setting is preferredExperience with Salesforce or similar CRM database is preferredCONDUCT:This position requires an active commitment to the core focus, values, and statement of faith of Lifesong. In the course of performing job duties, Lifesong employees will follow Employee Handbook policies, and act in a manner that honors Christ, demonstrating a personal Christian faith and witness in all interpersonal interactions. Lifesong is also committed to safeguarding and promoting the welfare of children and program participants and expects all employees and volunteers to share this commitment. Conduct that demonstrates the values listed below are required of all Lifesong employees.Love God and His People, Serve with Humility, Steward FaithfullyWORKING CONDITIONS AND PHYSICAL DEMANDS:Tasks are normally conducted in a regular office environment requiring the use of computer and mouse and other standard office equipmentEmployees may be required to travel and have a valid driver’s license and passportThere are no specific job hazards, PPE, ergonomic concerns (beyond what was listed above), or transport of hazardous materialEmployees may need to lift and move up to 35 lbs. on occasionEmployees are required to observe safety principles while performing the duties of the positionDISCLAIMER:This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.