Job Title

Position Summary: The Physician Practice Office Assistant performs diversified office-clerical duties as well as provides excellent customer service and efficient and positive communication with patients, families, physicians, providers and outside facilities and individuals. Essential Functions and Responsibilities Includes the Following: Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete. Answers telephone, relays messages, and provides information when necessary. Maintains files and assists in establishing office systems. Orders office supplies. Operates related office equipment Attends meetings, takes and distributes minutes Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor Adheres Hospital infection control standards including, but not limited to hand hygiene Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues. Collaborates and communicates with the health care team Completes annual mandatory requirements including Occupational Health Requirements Attends mandatory in-services Attends staff meetings as required/requested Utilizes cost containment practices May prepare and maintain various statistical data Adheres to all policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance. Education & Experience Requirements: • High school diploma or general equivalency diploma (GED required). • Previous patient relation experience required. • Previous general office experience required. • Previous physician practice experience preferred. • Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.