Job Title

Responsibilities • Respond to and resolve users issues by: • Troubleshoot Microsoft Windows servers, desktop, printing and networking issues. • Add, change, and delete user accounts in Active Directory, Exchange Server and Office 365 • Troubleshoot Microsoft Office issues. • Troubleshoot network file share access • Troubleshoot mobile device synchronization issues with corporate email infrastructure on iOS-based devices • Troubleshoot basic networking issues such as VPN and general connectivity issues • Properly manage personal workload and work assignments. • Continued contribution to creating and updating standard operating procedure and end-user instruction documents Job Knowledge/Skills • Strong troubleshooting skills to assist with the support and implementation of various technologies • Experience troubleshooting basic connectivity issues with PCs and networks • Possess basic understanding of Configuration Manager (SCCM) infrastructure. • Support the corporate Citrix XenApp and XenDesktop platforms. • Strong knowledge of desktop Windows OS (XP/7/10) • Exposure to Microsoft Windows server technologies (2003 - 2016) and Microsoft Exchange • Understanding and hands-on experience with enterprise systems architecture and components such as AD, DHCP, DNS, TCP/IP, software deployment, etc. • Experience with group policy configuration and deployment • Excellent written and verbal communication skills. • Excellent planning and organizational skills, as well as sound independent judgment. • Provide occasional on-call support Preferred Skills • Strong knowledge of Citrix • Experience working with on-premise Microsoft Exchange environments • Understanding of Backups and Backup software • Experience working with virtualization technologies such as VMware. • Knowledge of storage devices & technologies like RAID, SAN and archive.