Job Title

About Us: Biggers Auto Group is a fast-paced, high-performing automotive dealership group dedicated to providing outstanding customer service and driving growth through innovation. We're expanding our team and are seeking a highly motivated and energetic BDC Manager/ BDC Rep to help us continue to grow and deliver exceptional experiences for our customers. Job Summary: The BDC Manager / BDC Rep plays a key role in supporting sales growth by managing incoming leads, setting appointments, supporting the sales team, and assisting with day-to-day operations. This hybrid role requires both a customer-focused mindset and operational leadership. Key Responsibilities: Respond to inbound sales inquiries via phone, email, and online platforms Generate appointments for the sales team by following up with leads Track, monitor, and report on lead activity and conversion rates Support the E-Commerce Director with daily reporting, team coordination, and training initiatives Assist with inventory updates, promotional campaigns, and customer follow-ups Maintain CRM database with accurate and up-to-date information Contribute ideas for improving lead generation, workflow efficiency, and customer satisfaction Provide excellent service to customers, both online and in person Qualifications: 2+ years of experience in business development, sales support, and automotive industry preferred Excellent communication and interpersonal skills Strong organizational and time-management abilities Proficient with CRM software - VinSolutions - is a requirement Ability to work in a fast-paced, team-oriented environment Self-motivated with a proactive attitude and attention to detail Availability to work evenings, weekends and/or extended hours as needed What We Offer: Competitive base salary plus commission/bonus structure Health, dental, and vision insurance Paid time off and holidays Ongoing training and professional development Opportunity to grow into a management role within the organization