Job Title

Description Step Up to Lead Our Claims Management Operations! Join CRST as a Director of Claims Management and take charge of a crucial enterprise claims function responsible for safeguarding our personnel, assets, and reputation. This role is perfect for an assertive leader with expertise in claims and financial management, offering you the chance to make a significant impact. How You'll Work Location: Onsite in Cedar Rapids, IA (201 1st St SE, #500, Cedar Rapids, IA 52401) Compensation: Attractive compensation package, specifics to be discussed during the interview process Bonus: Eligibility for performance-related bonus programs Benefits: Comprehensive benefits including medical, dental, and vision; prescription drug and telemedicine services; company-sponsored life and disability insurance; retirement savings with matching contributions; paid time off, holidays, parental leave; and additional voluntary benefits Additional Compensation: Total compensation may include various forms of pay, such as discretionary incentives as applicable About the Role CRST’s Risk function is vital in ensuring the company’s financial robustness, operational continuity, and sterling reputation. With claims complexity on the rise, strong leadership, financial discipline, and efficient execution are imperative. As the Director of Claims Management, you will lead senior operations across a range of claim types, oversee intricate and high-risk claims, and mentor other claims team members. You will collaborate closely with Legal, Risk, and executive leadership to enhance outcomes, manage costs, and maintain uniform and compliant claims processing throughout the organization. What You'll Do Direct and manage claims across multiple risk areas, including cargo liability, workers' compensation, and subrogation. Oversee financial exposures related to claims, focusing on reserves, settlement authority, recovery strategies, and long-term cost reduction. Act as the primary contact for third-party administrators and external counsel, ensuring effective reserving practices, litigation strategies, financial outcomes, and service-level adherence. Build and inspire a high-performing claims team, fostering accountability and top-tier execution. Ensure compliance with all relevant federal and state regulations and claims management best practices. Work collaboratively with Legal, Safety, Operations, Finance, and HR to minimize risks and enhance claims handling outcomes. Promote operational excellence, data-driven decision-making, and reporting discipline within the claims function. Required Qualifications Experience leading multi-line claims operations. Proven track record of driving performance, managing financial outcomes, and maintaining reserve discipline within claims settings. History of managing significant claims-related financial exposure, emphasizing reserve adequacy and cost mitigation. Demonstrated leadership skills across various levels of management and professional staff. Willingness to work onsite in Cedar Rapids, IA. Preferred Qualifications Bachelor's degree or relevant work experience reflecting success in the field. Experience in transportation or claims-heavy sectors like insurance, third-party administration, construction, retail, or hospitality. Legal background or substantial experience collaborating with legal teams. Why CRST? With a legacy of 70 years built on perseverance, growth, and innovation, CRST emphasizes safety, integrity, and fulfilling our commitments. Our leadership is essential in defining our approach to securing the business, nurturing talent, and responsible scaling. At CRST, you will lead with purpose and effect change, working for a company devoted to operational excellence, strong relationships, and long-term success. Core Values Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities Equal Opportunity Employer CRST The Transportation Solution, Inc. is proud to be an equal opportunity employer, considering all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable laws. This employer is obligated to inform all applicants of their rights under federal employment laws.