Job Title

Job Summary The Site Manager is the senior operational leader responsible for the performance and execution of a specific warehouse facility. This role oversees all onsite teams, ensures process compliance, and drives continuous improvement to meet service level targets and customer expectations. Job Description Inbound Order Management o Oversee inbound dock scheduling and labor planning. o Ensure timely receiving, accuracy, and put?away performance. o Escalate or resolve receiving exceptions with urgency. ? Outbound Order Management o Plan and monitor outbound waves and labor assignments. o Ensure damage?free handling and SLA compliance. o Escalate surges, delays, or capacity issues proactively. ? Inventory Management o Approve adjustments and root cause investigations. o Monitor and enforce inventory accuracy and SOP compliance. o Coordinate cycle counts, audits, and inventory variance reporting. ? QA/QC o Implement and audit QA/QC checklists and procedures. o Lead corrective actions on high defect rates or repeat issues. o Train staff on handling and client quality standards. ? Staffing / Temp Management o Forecast labor requirements and request temporary staff as needed. o Manage daily staffing schedules and address coverage issues. o Track temp performance and report discrepancies to senior management. ? Support Ticket Management o Monitor warehouse?related ticket flow and team responsiveness. o Escalate urgent issues and ensure resolution timelines are met. o Audit resolution quality and contribute to trend analysis. ? Shipping & Delivery o Oversee dock operations and pickup scheduling. o Coordinate with carriers on last?mile delivery issues. o Investigate and document failed deliveries or damage trends. ? Documentation & Compliance o Ensure all outbound shipments have accurate labels and documentation. o Train staff on client and regulatory specific documentation SOPs. o Conduct spot audits for compliance and document control. Billing & Invoicing o Approve manual logs and confirm service task completion for billing. o Review billing inputs for accuracy before submission to management. o Investigate and escalate billing discrepancies. ? Collections o Provide supporting documentation for warehouse?related charge disputes. o Assist CSS/CSM in operational justification for billed services. ? Customer Onboarding & SOP Alignment o Ensure warehouse team readiness and training for new SOPs. o Validate operational feasibility of onboarding procedures. o Support pilot runs and provide feedback to CSS/CSM. ? Relationship Management o Represent operations in client calls and warehouse visits. o Bridge floor?level execution with client expectations. o Foster ownership and accountability within the team for customer solutions/success. Qualifications 10+ years of warehouse management experience, with 5+ in a leadership capacity. ? Proven ability to lead diverse teams and execute high?volume operations. ? Strong understanding of WMS systems, inventory controls, and fulfillment metrics. ? Excellent leadership, communication, and process development skills. ? Ability to work in a fast?paced environment and manage workflow interruptions. ? Bilingual in Spanish and English is mandatory; Korean fluency is highly preferred What's On Offer Health, Dental, Vision Insurance - Generous PTO - 401(K) with Company Match - Free Daily Lunch Catering - Continuous Education plan available - Certification Recognition Program - Fitness Center Membership Subsidy Program Apply online or feel free to contact us directly for more information about the opportunity. Due to the high volume of applicant, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.