Job Title

Manager of Patient Access - Hospital SettingPosition Summary The Manager of Patient Access oversees all patient registration and access functions within the hospital, including Emergency Department registration, inpatient and outpatient admissions, pre-registration, insurance verification, Scheduling and Precertification. This role ensures accurate data collection, regulatory compliance, and a positive patient experience while supporting the hospital's revenue cycle and operational goals. Key ResponsibilitiesLeadership & Department Oversight Manage daily operations across multiple hospital access points, including Emergency Department, inpatient admissions, outpatient registration, imaging, and prior authorization. Supervise, coach, and evaluate Patient Access, team leads, registrars, and schedulers and precertification team. Promote a culture of compassion, teamwork, and service excellence. Revenue Cycle & Financial Accuracy Ensure accurate insurance capture, and authorization verification. Partner with HIM, and Billing department to reduce errors and improve clean claim rates. Monitor POS collections, registration accuracy, and insurance eligibility metrics. Implement corrective action plans to address registration errors or compliance risks. Regulatory & Compliance Ensure all Patient Access operations comply with EMTALA, HIPAA, CMS Conditions of Participation, Joint Commission standards, and hospital policies. Maintain and update standard operating procedures for all hospital registration functions. Conduct routine audits of registration accuracy and financial clearance workflows. Patient Experience Respond to escalated patient concerns related to registration, coverage, insurance issues, and financial counseling. Work closely with Patient Experience, Social Work, and Financial Counseling teams to support patients with complex needs. Train staff to provide service with empathy, clarity, and professionalism. Data, Reporting & Performance Improvement Track key department metrics including registration error rates, authorization turnaround, and productivity. Provide routine reports to hospital leadership and assist in developing improvement strategies. Use Lean or Six Sigma principles to drive process improvements and standardization. Lead initiatives to improve real-time insurance verification, bedside registration, and electronic workflows. QualificationsEducation Bachelor's degree in Healthcare Administration, Business, related field or equivalent experience required. Experience Minimum 3-5 years of experience in hospital Patient Access, Admissions, or front-end revenue cycle operations. At least 3 years of supervisory or management experience in a hospital setting. Strong knowledge of medical terminology, hospital billing practices, and payer requirements. Experience with hospital EHR systems (Epic, Cerner, Meditech, or similar). Skills & Competencies Strong leadership and team development skills. Excellent communication and customer service abilities. Ability to manage fast-paced, high-volume hospital environments. Strong critical thinking and problem-solving skills. Proficient in data analysis and KPI monitoring. Ability to coordinate across multiple hospital departments. Working Conditions Hospital environment with exposure to clinical areas such as the Emergency Department and inpatient units. Requires flexibility to support 24/7 hospital operations, including weekends and evenings. Frequent interaction with patients, families, physicians, nurses, and administrative partners. Full Time Exempt Position Full Time Exempt Position