Job Title

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Job Title: Deskside Services and White Glove Support Work Location & Reporting Address: New York, NY 10017 Work Mode : Onsite Do you consider candidate/s who are willing to relocate? Yes Contract duration: 12 months Experience: 10 Years Target Start Date: ASAP Does this position require Visa independent candidates only? Yes Must Have Skills: Desktop Support Engineer, White Glove Support, Mac OS environments Nice to have skills: Good communication and problem-solving skills Detailed Job Description: Role Overview: We are seeking an experienced Desktop Support Engineer with strong expertise in White Glove Support for Executive Leadership Team (ELT) users of a high end premium retail organization. This role demands exceptional communication skills, deep technical knowledge, and a strong customer first mindset. The engineer will support high visibility VIP executives, ensuring seamless technology experience with minimal downtime. Key Responsibilities: • Provide first-level and second-level technical support to end users. • Install, configure, and upgrade hardware, software, and peripheral devices. • Troubleshoot system issues including desktops, laptops, printers, networks, and applications. • Perform system maintenance, diagnostics, and updates as required. • Manage user accounts, permissions, and workstation configurations. • Resolve issues through remote troubleshooting tools when required. • Document technical issues, resolutions, and maintain logs for future reference. • Coordinate with internal teams or external vendors for unresolved issues. • Ensure minimal downtime by proactively identifying and resolving potential issues. Required Skills & Qualifications: • Proven work experience as a Desktop Support Engineer, IT Support Technician, or similar role. • Strong understanding of Windows OS, basic networking, and system configurations. • Hands-on experience in installing and troubleshooting: o Operating systems o Software applications o Hardware components • Familiarity with remote support tools (e.g., AnyDesk, TeamViewer, MS Quick Assist, etc.). • Excellent communication skills with the ability to explain technical topics clearly. • Strong problem-solving attitude and ability to work under minimal supervision. • Customer-focused approach with a commitment to delivering high-quality support. Preferred Qualifications: • Certifications such as CompTIA A+, Microsoft MCP/MCSA, or equivalent. • Knowledge of ITSM tools like ServiceNow, Jira, ManageEngine, etc. • Experience in Active Directory, user account management, and basic network troubleshooting. Soft Skills: • Strong interpersonal skills • Strong executive presence and communication clarity • Patience and customer empathy • Ability to multitask and prioritize • Team-oriented mindset • Problem-solving with a calm, customer-centric approach Preferred Qualifications: • Experience working in luxury retail, executive offices, or high-pressure corporate environments. • Certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent. • Familiarity with end-user device lifecycle management and asset tracking We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.