Job Title

Help independent insurance agents build successful businesses that serve seniors across the country. Do you enjoy helping people navigate complex processes and setting them up for success? If you've worked in customer success, onboarding, implementation, account management, or client support, and enjoy guiding professionals through important milestones in their business journey, this role may be a great fit. National Contracting Center (NCC) is seeking an Agent & Agency Onboarding Specialist to guide independent Medicare insurance agents and agencies (1099 contractors) through the process of launching and growing their business with NCC. In this role, you will help agents navigate carrier contracting, certifications, and onboarding requirements while ensuring they have the tools, knowledge, and support they need to succeed. You'll serve as a trusted guide during a critical stage of an agent's business journey-helping independent professionals get fully set up so they can begin helping seniors make confident healthcare coverage decisions. Important to Know This role supports independent Medicare insurance agents and agencies (1099 contractors) - not employee HR onboarding. You will be helping independent business owners launch or grow their insurance businesses by guiding them through licensing, certifications, and insurance carrier contracting. This position is not a sales role, and you will not be selling insurance products. Successful candidates typically enjoy: Working with independent professionals and entrepreneurs Explaining complex processes clearly Supporting professionals as they launch or grow their business Managing multiple onboarding timelines simultaneously Why This Role Matters Independent insurance agents help millions of seniors make critical healthcare coverage decisions. Before they can begin serving their clients, they must navigate a complex ecosystem of licensing, certifications, and insurance carrier contracting. You will be the trusted guide who helps them navigate that journey successfully. Your work ensures agents are set up correctly, supported effectively, and prepared to begin helping seniors across the country. What You'll Do Guide Agents Through Onboarding Support independent Medicare agents and agencies through the onboarding process, including carrier contracting, certifications, and required steps before they begin selling. Deliver a World-Class Agent Experience Serve as the primary point of contact during onboarding, answering questions, setting expectations, and ensuring agents feel confident throughout the process. Coordinate Across Teams Work closely with recruiting, contracting, marketing, training, commissions, and sales support teams to ensure a seamless onboarding experience. Track Progress and Maintain Data Document onboarding progress, communications, and milestones in CRM systems to ensure visibility and coordination across the organization. Support Agent Success Help agents understand training resources, marketing opportunities, and strategies to launch and grow their businesses. Stay Current on the Medicare Market Maintain a strong understanding of senior insurance products and industry changes that impact agents and agencies. A Typical Day Might Include Walking a new Medicare agent through their carrier contracting steps Troubleshooting a certification or licensing requirement Answering onboarding questions from a new agency partner Coordinating with recruiting or contracting teams on next steps Tracking agent onboarding progress in CRM systems Helping an agent plan their training and launch timeline Ensuring agents are fully prepared before transitioning them to sales support This Role Is a Great Fit If You Enjoy helping independent professionals succeed Are comfortable guiding people through complex processes Thrive in high-volume onboarding or customer success environments Are highly organized and able to manage multiple priorities Communicate confidently by phone, email, and video Enjoy solving problems and improving processes Like working with both people and systems Required Qualifications Bachelor's degree or equivalent experience Experience in onboarding, implementation, customer success, account management, or client support Experience working with CRM systems Strong technology proficiency, including Microsoft Office Excellent written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment Comfortable spending significant time communicating by phone Preferred Qualifications Experience with Medicare or senior insurance products Experience supporting independent contractors or insurance agents Experience with Field Marketing Organizations (FMOs) or insurance carriers Familiarity with Salesforce Entrepreneurial experience or experience working with independent business owners Location This role may be: In-office or hybrid in the Knoxville, TN metro area Remote for candidates residing in TN, GA, SC, FL, MI, MO, VA, PA, TX or KS. Remote team members travel to the Knoxville home office approximately twice per year. Why Join NCC? We offer more than a job - we offer a career with purpose and balance. Compensation & Benefits Full-time W-2 position with competitive base rate plus bonus Comprehensive benefits package including medical, dental, vision, and telehealth 401(k) with 100% match up to 5% with immediate vesting Student loan paydown assistance program Paid parental leave Paid compassionate leave (pregnancy loss/miscarriage) Paid caregiver leave Company-paid disability coverage And more Time Off & Work-Life Balance Three weeks PTO Generously paid company holidays "Twixmas" - paid closure between Christmas and New Year's Day after our busiest season Growth & Culture Commitment to professional development Full access to LinkedIn Learning Collaborative, growth-oriented culture Opportunities to teach, learn, and improve processes A meaningful career supporting insurance professionals nationwide About National Contracting Center National Contracting Center (NCC) is a Field Marketing Organization (FMO) that distributes insurance products through independent insurance agents nationwide. We specialize in senior insurance products, helping agents grow successful businesses while empowering seniors to make confident healthcare coverage decisions. Learn more: No external recruiters, please Work Environment This role is primarily sedentary, with regular interaction with people and technology. Team members spend much of the day working at a computer, communicating with agents and colleagues by phone, email, and video. The position requires the ability to sit for extended periods, use a computer and keyboard, and read information on screens and documents. Team members must be able to communicate effectively in English, both verbally and in writing, with or without reasonable accommodation. This job description outlines the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties. Responsibilities and activities may evolve based on business needs.