Job Title

Job Title: Quality Manager Location: Bristol, IN Reports To: General Manager, Suites Department: Quality Role Overview The Quality Manager is responsible for building, leading, and maintaining a quality system that ensures our trailers meet internal standards, customer expectations, and applicable regulations. This role is hands-on and visible on the shop floor. The Quality Manager partners closely with Operations, Engineering, Supply Chain, and Production to prevent defects, solve problems at the root cause, and continuously improve how we build product. This person will also help to drive warranty claims or issues to long term solutions in engineering and production. This is not a desk-only role. Success comes from strong leadership, sound judgment, and the ability to balance quality, safety, and production realities. Key Responsibilities Quality Systems & Compliance Own and maintain the plant Quality Management System, including procedures, work instructions, and records Ensure compliance with applicable standards and regulations (DOT, FMVSS, ISO if applicable, and internal requirements) Lead internal audits and support customer, supplier, and regulatory audits Establish and track key quality metrics such as defects, scrap, rework, and warranty issues Production & Process Quality Partner with Production and Engineering to ensure quality is built into processes, not inspected in at the end Develop and enforce inspection plans, control plans, and testing requirements for in-process and final product Act as the final authority on quality holds, quality alerts, nonconforming material, and disposition decisions Support new product launches and engineering changes with appropriate quality planning Corrective Action & Continuous Improvement Lead root cause analysis and corrective actions using structured problem-solving tools Drive corrective action for internal defects, customer complaints, and warranty issues Identify trends and proactively address systemic issues Support and participate in continuous improvement initiatives across the plant Supplier Quality Work with Purchasing and Supply Chain to establish supplier quality expectations Support supplier audits, performance reviews, and corrective actions Manage incoming inspection requirements and risk-based inspection strategies Leadership & Team Development Lead and develop Quality Inspectors and Quality Technicians Set clear expectations, provide coaching, and hold the team accountable Promote a culture where quality and safety are everyone's responsibility Qualifications Required Bachelor's degree in Engineering, Quality, Manufacturing, or a related field, or equivalent experience 5+ years of quality experience in a manufacturing environment, preferably in fabrication, welding, or assembly Working knowledge of quality tools such as root cause analysis, corrective action, SPC, and audits Strong understanding of manufacturing processes and how quality decisions impact production Preferred Experience in trailer, vehicle, or heavy equipment manufacturing Familiarity with DOT, FMVSS, and regulatory compliance related to trailers Experience with ISO 9001 or similar quality management systems Quality certifications such as CQE, CQA, or Six Sigma Skills & Attributes Comfortable on the shop floor and confident working with production teams Able to make tough calls while maintaining strong working relationships Clear communicator who can explain quality issues in practical terms Organized, detail-oriented, and disciplined in follow-through Strong sense of ownership and accountability What Success Looks Like Reduced defects, scrap, and rework Fewer escapes and warranty issues reaching customers Clear, consistent quality processes that production trusts and follows A quality team that is engaged, respected, and effective Quality viewed as a partner to operations, not an obstacle Compensation: The pay range listed is the base pay range that Satellite Shelters, inc/Satellite Industries, Inc. reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements). Benefits and Ancillaries: Medical, dental, vision, PTO benefits and ancillaries may be available for eligible employees and vary based on the plan options selected by the employee.