Job Title

CMK Resources is partnering with a global enterprise storage leader to identify a Senior Partner Services Manager to lead post-sale operational alignment across the Americas channel ecosystem. This role sits squarely within the post-sales partner services function. It supports MSPs and VARs delivering enterprise storage, cloud, virtualization, and backup solutions. The focus is execution, certification alignment, escalation ownership, and structured partner lifecycle management — not pre-sales or quota-carrying activities. Work Model: Remote or Hybrid (US-Based) Preferred Location: Raleigh, NC (strong preference); Chicago, IL or Lehi, UT considered Responsibilities Act as senior operational lead for strategic MSP and VAR partners Drive partner services readiness, certification compliance, and implementation quality Own complex escalations tied to service delivery and customer experience Develop structured partner performance scorecards and operational accountability frameworks Influence partner enablement strategy and regional execution plans Align Sales, Support, and Professional Services teams around structured post-sale workflows Identify systemic gaps and implement operational improvements across the partner ecosystem Provide executive-level partner performance visibility and reporting Qualifications 6+ years of experience in partner services, channel operations, technical account management, or post-sale service delivery Demonstrated experience working with MSPs/VARs delivering enterprise infrastructure solutions Strong background in implementation oversight, certification enablement, and escalation management Ability to operate strategically while remaining hands-on Proven experience driving cross-functional alignment in a global environment Advanced CRM/reporting proficiency (Salesforce, ServiceNow, Tableau, etc.) Comfortable stepping into ownership with minimal direction after onboarding