Job Title

Job Description Job Description I have a full time opportunity for one of our largest marketing and media companies located in Jersey City, NJ. This is a senior role working with the ServiceNow Platform Leader. No sponsorship provided/local candidates only 3 days onsite, 2 remoteThis role does come with a very generous salary and employee benefits packagePlease feel free to call me to discuss ResponsibilitiesWork closely with the platform owner and lead developer as the new team is formed.Perform a comprehensive health check and discovery of the existing environment to understand custom configurations left by the previous team.Manage day-to-day administration, including user management, group management, and security ACLs.Troubleshoot and resolve complex incidents related to core platform functionality and integrations.Support and maintain the current deployment, specifically focused on ITSM, CMDB, IRM (GRC), and HRSD.Diagnose issues within the CMDB to ensure data integrity and reconciliation rules are functioning correctly.Manage existing API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools, ensuring connectivity and data flow remain uninterrupted. QualificationsSolid experience with Service Now and also an understanding IT Service Management processes: Incident, Change, Knowledge, Problem, Request, Service Catalog, CMDB, Discovery Demand, Resource and Project/Portfolio ManagementStrong interpersonal skills, communication (oral and written) skills, and the ability to work effectively individually and in teams with a diverse user base having varied levels of technical proficienciesStrong analytical skills for problem solvingExperience developing custom applications within the ServiceNow platform from the ground upExperience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisionsExperience with creating ServiceNow workflows, creating ServiceNow update sets and testing/implementing those update sets into productionAbility to document processes/procedures and changes performed in the systemAbility to understand business needs for effective solution development, understand requirements and turn requirements into usable productsMust be able to multi-task between and among projectsUnderstanding of ITIL/ITSM processes preferredServiceNow System Administrator Certification preferredExperience with various technical components: implementing, configuring and customizing Web Technologies (XML, HTML, AJAX, CSS, HTTP, etc.),web applications, networks, protocols and email (SMTP, POP3), LDAP, VPN, SSL and other related technologies preferred Lori Sklarski Senior Technical Recruiter, PRI Technology Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968