Job Title

Account Administrator I The Account Administrator I role delivers high-quality administrative and analytical support to ensure accuracy, efficiency, and scalability in customer account management. This position collaborates closely with Billing Specialists, Operations, Program and Project Managers, and the Accounting & Finance team to process supplier invoices, generate accurate customer billing, and support margin and performance reviews. This role embraces continuous improvement, automation, and emerging technologies, to enhance billing accuracy, reduce manual effort, and improve the customer experience. The Account Administrator I actively seeks opportunities to streamline processes, leverage data insights, and adopt new tools that drive operational excellence and business value. Essential functions include: Process billing, invoicing, and related administrative tasks for assigned customer accounts, or process areas, with a high degree of accuracy and timeliness Set up, maintain, and modify customer billing items and account data within internal systems Utilize digital tools, automation, and AI-enabled features (where available) to improve efficiency, reduce errors, and optimize billing workflows Enter, validate, audit, and correct data for new and existing customer items, ensuring data integrity across systems Coordinate with suppliers & internal support networks to ensure timely and complete receipt of invoices, rebates, and supporting documentation Prepare customer invoices, review for accuracy, and adjust in partnership with Operations teams ensure quality & timely customer delivery. Collaborate with Operations to support invoice reviews, margin analysis, and customer reporting Analyze billing data to identify trends, discrepancies, or process improvement opportunities Partner with cross functional teams to develop account knowledge and leverage into prioritizing accurate upstream workflow requirements Partner with Accounting & Finance to ensure adherence to financial controls, standards, and best practices Participate actively in weekly and monthly team meetings, contributing ideas related to efficiency, automation, and continuous improvement Demonstrate openness to learning and adopting new technologies, tools, and AI capabilities that support role effectiveness and business outcomes Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills. Education qualifications: Required High School or Equivalent Experience qualifications: Preferred Coursework or certifications related to accounting, finance, business operations, data analysis, or technology tools Required 1+ years of experience in Customer Service, Accounts Payable, Billing, Accounting, or a related administrative or financial role Preferred experience working within ERPs, billing, or financial systems and exposure to process automation or system enhancements Skills and abilities: Strong verbal and written communication skills with internal and external stakeholders Effective time management and prioritization skills in a deadline-driven environment Ability to manage multiple tasks, workflows, or projects simultaneously General understanding of accounting principles, billing processes, and margin calculations Proficiency in Microsoft Office Suite, with hands-on Excel skills; openness to learning advanced features, automation, and AI-assisted tools Comfortable working with data, systems, and technology, including adapting to new tools and AI-enabled capabilities Strong attention to detail and commitment to data accuracy Analytical and problem-solving mindset with the ability to recommend practical solutions Ability to work independently, take initiative, and continuously seek improvement opportunities Relationship-building skills with the ability to collaborate across teams Ownership mentality with a focus on resolving issues and delivering high customer satisfaction Regular and predictable attendance is an essential function of this role Hybrid position requiring 2 days per week in office; additional days may be required as dictated by business, training, and developmental needs arise. Working conditions/physical demands: Primary work is completed on a computer. Ability to view data on a computer monitor and use fine motor skills to process data. Ability to sit/stand for an extended amount of time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.