Job Title

Collections Specialist Rochester Midland Corporation, a leading manufacturer and global supplier of specialty chemicals, is searching for an experienced Collections Specialist for their Rochester, NY office. The Collections Specialist is responsible for monitoring and resolving overdue balances in a professional and timely manner. This position relies on experience and judgment to plan and accomplish tasks with a certain degree of latitude and creativity. This is an in-office position. Essential Job Functions Contact customers via phone calls, e-mails, letters and faxes to collect past due balances, including invoices and any chargebacks, bill-backs, BPA's, CJD's or any other form of short-payment that is deemed invalid Contact customers regarding checks returned as unpaid Obtain and provide proof of delivery or other information to customers as needed Partner with sales and customer service personnel to resolve past-due balances Notify sales personnel prior to sending final demands for payment, send final demands for payment, and prepare accounts for transfer to a collection agency subsequent to expiration of the final demand period Assist in the annual internal audit process as needed Perform similar, comparable or related duties as required Education/Special Licenses or Certification College degree OR equivalent in post-high school education and experience Experience: 1-2 years' experience in the field of AR/collections. Skills: Working level knowledge of business office procedures including telephone skills and use of a personal computer and related software applications Proficient using Microsoft Office programs (Outlook, Word, Excel, and Access) Excellent organizational and time-management skills including ability to prioritize Excellent written, verbal, and non-verbal communication skills Ability to work with people at all organizational levels Basic mathematical analyses Competencies: Accuracy and attention to detail Strong analytical skills Planning & priority setting Customer/Vendor Relations and solutions focus Strong ethics and values, trust, and integrity Solution oriented Problem solving and critical thinking Organized Physical Requirements/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit or stand for extended periods of time Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday Ability to perform repetitive keyboarding activities and operate general office equipment. Extra hours and some travel may be required Safety Responsibilities: Employee shall be familiar and comply with all safety policies and procedures of the company. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.