Job Title

ABOUT THRIVE MARKET Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. THE ROLE As the Supervisor and leader of our Philadelphia Last Mile Operations, you will play a crucial role in shaping and refining our delivery program. Your strategic vision and hands-on leadership will be instrumental in ensuring that Thrive Market continues to provide the best possible last-mile service to our members. We are seeking a leader who thrives in a fast-paced environment, embraces innovation, strives to be error-free, and is dedicated to fostering a culture of excellence within the team. If you share these values, we encourage you to submit your application. RESPONSIBILITIES Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks Conduct morning startup meetings to explain new process changes and company-wide initiatives and review overall team performance Create, assign, and design daily routes for drivers Monitor driver progress throughout the day and support and assist in any issue that may occur Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements Oversee the usage of equipment and ensure team adherence to all safety procedures and programs Maintain and approve PTO while ensuring the business remains productive for hourly associates Communicate and problem-solve with the Member Services department on any issues or failed deliveries Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management Mentor, provide training and development to optimize performance, create organizational depth and individual growth Recognize top performance, coach, and administer progressive discipline for poor performance Propose and implement improvements in equipment and processing methods Conduct timecard reviews daily and weekly to ensure pay accuracy QUALIFICATIONS 2+ years of proven success in leading and managing teams within last-mile delivery In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization Strong verbal and written communication for effective team and stakeholder collaboration Commitment to delivering an exceptional customer experience and resolving delivery-related concerns Strong data analysis abilities for informed decision-making and continuous improvement Knowledge of and adherence to local and federal regulations in last-mile delivery Experience with Microsoft Office, Google Sheets, and Slack Outstanding interpersonal and leadership skills Bachelors degree or equivalent related work or military experience Strong math skills and solid analytical ability Experience using routing software