Job Title

Position Overview Provide exceptional customer service before, during, and after program operations. In addition to supporting guest services, this position will assist with administrative projects such as preparing packets for the 2026 National Scout Jamboree. Key Responsibilities Welcome groups and individuals, review paperwork, charges, and payments Oversee and coordinate guest check-in activities with Base Camp and medical staff Resolve customer service issues promptly and professionally Assist with preparation of program materials, including counting, stuffing, and organizing Jamboree packets Model the Scout Oath and Law in daily interactions Maintain a clean, organized, inspected, neat, and safe work area Perform additional duties assigned by SBR leadership Abide by policies and procedures outlined in the SBR staff handbook Qualifications Minimum age: 18+ Strong communication, problem-solving skills, and ability to work independently Can and sort paper and packets accurately and efficiently. Proficient computer skills (Excel, Word, and registration software) Willing to become a registered Scouting America member (includes background screening) Comfortable using Microsoft Teams for daily work-related communication Physical & Practical Requirements Ability to stand, walk, and hike up to 1 hours daily and ability to lift/move up to 30 pounds Complete the Annual Health and Medical Record, including height/weight guidelines Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55 Desired Traits High emotional intelligence (such as self/social awareness and team dynamics) Positive and cheerful attitude with a strong customer-service focus Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills Ability to connect with individuals from diverse age groups, maturity, and backgrounds