Job Title

Salary: $27.98 - $37.50 Hourly Location : Portland'5 Centers for the Arts, OR Job Type: Variable Hour Job Number: 2026-8132-P5-G Department: Portland'5 Ctrs for the Arts Opening Date: 03/10/2026 Closing Date: 3/24/2026 11:59 PM Pacific Position Summary Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow. Portland'5 Centers for the Arts is home to some of Portland's most iconic performance venues, including the Arlene Schnitzer Concert Hall, Keller Auditorium, and Antoinette Hatfield Hall (Brunish, Newmark, and Dolores Winningstad Theatres). Our venues host a wide variety of performances and events and proudly support resident organizations such as the Oregon Symphony, Oregon Ballet Theatre, and Portland Opera. We are excited to invite applications for a Relief Facility Security Agent to join our event operations team. If you enjoy working with people, thrive in fast-paced environments, and take pride in creating safe and welcoming spaces, we'd love to hear from you. In this role, you'll provide customer-service-focused security during events, helping ensure the safety of guests, artists, and staff while also serving as a friendly and professional ambassador for our venues. This position offers flexible, variable hours based on event needs and will not exceed 32 hours per week. Responsibilities include monitoring facilities, assisting guests, responding to incidents, and helping prevent safety concerns such as trespass, vandalism, theft, fire, or other potential risks. This is a great opportunity to be part of Portland's arts community, work in unique historic venues, and contribute to memorable experiences for thousands of guests. As the Relief Facility Security Agent you will:Patrol assigned facilities on foot, ensuring the safety and security of guests, staff, and performers. Observe, investigate, and respond to suspicious activity or incidents, taking appropriate action. Operate security systems, including CCTV, building access, alarms, and lights, and complete related reports. Respond to emergencies, contact appropriate services, and provide clear information while maintaining accurate incident records. Assist in evacuations, crowd control, and directing medical or emergency personnel as needed. Provide first aid or medical assistance when required and call for help as necessary. Prepare reports and documentation for internal records and, when necessary, for law enforcement or court proceedings. Maintain effective communication with supervisors and team members, including radio use during shifts. Fulfill Metro's core competencies of public service, cultural humility, teamwork, accountability, openness to change and effective communication. Work evening and weekend shifts as necessary for business needs and events. Perform assigned duties during an emergency situation. Attributes for successStrong customer service skills and the ability to interact courteously and professionally with the public, guests, and staff. Knowledge of facility security practices, methods, and equipment, with the ability to maintain safe work practices. Understanding of crowd management, enforcement techniques, and emergency response procedures. Ability to provide First Aid and CPR and remain calm under emergency conditions to ensure safety. Effective written and oral communication skills, including preparing reports, documenting incidents, and conveying information clearly. Proficiency in using computer programs to record daily activities, logs, and incident reports. Ability to follow written and verbal instructions accurately while exercising sound judgment. Strong interpersonal skills to establish and maintain cooperative relationships with coworkers, other departments, and the public. Capability to monitor security and fire systems, respond quickly to emergencies, and take appropriate action, including apprehending or detaining suspects if necessary. Remain calm in emergency situations while providing for patron, vendor and employee safety. Ability to run from one area of the facility to another in an emergency situation. DIVERSITY AND INCLUSION At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community. TO QUALIFY We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant. Minimum qualifications:High school diploma or GED, and One year of responsible experience in providing security for a large facility; or We will consider any combination of education and experience that provides the necessary knowledge, skills and abilities to perform the duties and responsibilities of the position. Required qualificationsThe candidate selected for the position will need to pass a criminal background check prior to being hired. Criminal convictions do not necessarily preclude employment and will be evaluated on a case by case basis. Ability to successfully complete a Human Performance Evaluation that simulates common physical tasks performed for this position prior to hire. Special Requirements: Has (or qualifies and completes) a DPSST Unarmed Security Professional Certification from the State of Oregon. Possess or have the ability to obtain Current Cardio Pulmonary Resuscitation (CPR) certificate, First Aid, and Automated External Defibrillator (AED) certification. Working Conditions: As a Relief Facility Security Agent, you will work in both indoor and outdoor environments, often exposed to varying weather conditions, including extreme heat and cold. The role requires prolonged periods of standing, walking, and occasional running, as well as physical activities such as crawling, kneeling, and climbing. Candidates should be prepared for physically demanding tasks while maintaining a high level of awareness and responsiveness in dynamic situations. If this statement is true for you, then you may be ineligible to apply If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years. SCREENING AND EVALUATIONThe application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment. A completed online application Responses to supplemental questions The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change. Initial review of minimum qualifications In-depth evaluation of application materials to identify the most qualified candidates Consideration of top candidates/interviews Testing/assessments (if applicable) Reference checks Background, driving records check human performance exam for finalist candidate (if applicable) COMPENSATION, BENEFITS AND REPRESENTATION The pay rate for this position is $27.98 per hour. This position is eligible for overtime and is represented by ILWU Local 28 union. It is classified as a Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. Questions? Recruiter: Megan Warneke Email: Additional Information Equal employment opportunity All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law. Accommodation Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance. Veterans' preference Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process. Hybrid Telework Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations. Pay equity at Metro No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do.Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act. Online applications Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance. How to Apply For tips on how to apply and more information on what the application process looks like, visit Metro's page. Government Jobs For assistance with your account or to reset your password please visit GovernmentJobs page. Metro Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area's garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home. As part of the Metro family, Portland'5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale. Portland'5 Centers for the Arts and MetroAs the fifth-largest performing arts center in the nation, Portland'5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland. Portland'5's roughly 73 employees host more than one million patrons each year. As part of the Metro family, you play a vital role in serving the people of the greater Portland region. Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status. Part-time employees benefits are based on position and the number of hours worked. A few of the benefits that may be offered are: Medical, dental and vision health insurance Paid sick leave Paid vacation, holiday and other leave Paid parental leave Full contribution to Oregon PERS retirement No-cost TriMet Hop Pass Employee Assistance Program Training opportunities Flexible schedules depending on position and department For part-time employees, employee contributions to health insurance premiums are pro-rated based on the number of hours they work. Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling. Some positions are represented by a union and have additional benefits. 01 Do you understand that this is a non-full-time position (under 32 hours per week) with a flexible schedule that may include nights, weekends, and holidays, and are you comfortable working these hours? Yes No 02 Do you currently possess DPSST certification from the State of Oregon? Yes No 03 Please tell us how many years of experience you have doing security in a large facility or organization? Make sure this is reflected in the Work Experience section of your application. No experience 1 year or less of related experience 1 year but no more than 2 years of related experience 2 years but no more than 3 years of related experience 3 years but no more than 4 years of related experience 4 years but no more than 5 years of related experience 5 years or more years of related experience 04 Please tell us how many years of experience you have working with closed circuit camera monitors or security console? Make sure this is reflected in the Work Experience section of your application. No experience 1 year or less of related experience 1 year but no more than 2 years of related experience 2 years but no more than 3 years of related experience 3 years but no more than 4 years of related experience 4 years but no more than 5 years of related experience 5 years or more years of related experience 05 Please select any qualifications and experience that apply to you: Current Cardiopulmonary Resuscitation (CPR) certification Current First Aid and/or Stop-the-Bleed certification Automated External Defibrillator (AED) certification Can physically run over one-third of a mile, on both incline and decline terrain (including stairs) during an emergency situation Experience with crowd control Experience reviewing and enacting policies and procedures 06 How would you rate your experience with typing detailed reports (such as incident reports, summaries, or professional documentation)?Please select the option that best describes your current skill level. Beginner - I have limited experience; may need guidance to structure and complete a report. Intermediate - I can write clear and structured reports with minimal assistance. Advanced - I consistently produce well-organized, detailed, and accurate reports independently. Expert - I have extensive experience writing high-quality reports and may review or train others. 07 Please share your experience with patrol and post duties in a security role, including any relevant training. You're also welcome to describe any additional experience, skills, or training you have that you feel would be valuable to the department. 08 What does good customer service mean to you? Please share an example of a time you provided friendly, high-quality customer service. Required Question