Job Title

Join our dynamic team as a Senior Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Respond to requests for research and resolution to complaints Check stock levels and replenish to operational levels prior to opening Prepare patient referrals to specialty care Achieve goals related to phone system usage Analyzed and evaluated to ensure network adequacy Initiate outbound contact to members or providers Reconcile charge tickets to each day's schedule Disseminate/communicate information to Internal Network Representative and significant information to appropriate departments Prioritize and organize tasks to meet compliance deadlines Analyze and evaluate network coverage to identify network needs Make outbound calls to existing and prospective customers Observe and listen to the answering of calls at least three times a week to ensure appropriate communication./li Enter patient information into the computer accurately to ensure compliance Participate in PAC meetings and help facilitate impromptu meetings Help patients and families to receive hospice of Dayton services Initiate outbound contact to membersor providers Determine if review by Clinician is required Operate the current ticketing system for ticket sales Check stock levels and replenish to operational levels Imply that are the only duties to be performed by the employee in position