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About Us At H&R Block, we are driven by a strong belief in the power of people helping people. Our mission is to offer support and inspire confidence in our clients, associates, and communities at large. We promote a high-performing, inclusive culture where everyone feels valued and connected. We are committed to constantly enhancing our business through a long-term strategic plan known as Block Next. This comprehensive initiative is focused on innovation, client experience, and sustainable growth, aimed at transforming how we work, serve, and lead in our industry. If you are curious, creative, and thrive on challenges, we invite you to explore opportunities to make a meaningful impact in your community with us. Your Role As a Team Leader Associate, you will oversee operations in a single retail office during the tax season, consistently exceeding client expectations. Your work will begin with a flexible part-time schedule in late fall, transitioning to a full-time commitment from January through April. Preferred Qualifications: Experience in supervising or managing a team Track record of delivering exceptional customer service Your Responsibilities: Support the Multi-Unit Team Leader as the main point of contact for tax office associates and clients, ensuring quality service and execution that promotes H&R Block’s value. Hold tax office associates accountable for the client service experience, escalating issues to the Multi-Unit Team Leader and District General Manager as necessary. Address onsite escalated client service concerns promptly. Manage client scheduling effectively and resolve conflicts, escalating as needed. Lead operations from the front desk, providing phone support and engaging with clients to ensure a stellar experience. Coordinate daily activities to organize work schedules for associates and ensure deadlines are met with a focus on quality and priorities. Conduct daily huddles to communicate critical information to all office associates. Essential Skills: Previous experience in customer service or a similar role. Strong organizational skills for managing daily office operations. Customer-focused with excellent communication abilities. Proficiency in computer applications, particularly MS Office. Ability to work independently with minimal supervision. Availability for a flexible work schedule of 40 hours per week based on business needs. High school diploma or equivalent, or higher. Why Join Us? At H&R Block, we prioritize our employees’ well-being and invest in their overall health, financial wellness, and personal growth. Our benefits package is designed to support your unique needs, including: Employee Assistance Program with Health Advocate. Well-being program, BetterYou, to promote healthy habits. Support for neurodiversity and caregivers, available to you and your family. Discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan with eligibility requirements. Join Our Community: H&R Block is committed to fostering a Connected Culture—characterized by trust, care, and connection. We strive to create an environment where all employees feel safe to be their authentic selves and valued as part of a larger team. Recognized globally for our positive work environment, you will find colleagues dedicated to each other’s growth and support. H&R Block is an equal opportunity employer. We celebrate diversity across our workforce and warmly welcome candidates regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you are ready to make a meaningful impact, H&R Block is the place for you.