Job Title

Service Manager Of Hospitality At Atria InstituteThe Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members' annual fee.Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence.After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.The Service Manager of Hospitality position at Atria Institute is a pivotal role and is responsible for ensuring the Hospitality team is operating effectively including menu programming, purchasing, receiving, hiring, training and leading the team, overall facility maintenance and delivering on special moments.Essential Functions:Assisting in management and execution of curated hospitality momentsLeadership, training, hiring, scheduling and oversight of hospitality operationsSupport regular performance reviews with team membersLead daily line-ups and participate in department meetingsMaintain and train team in high standards of food, service, health and safetySupport Events with staffing and execution for all event activationsCurate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagementsEstimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budgetMaintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and qualityManaging hospitality teams hourly payroll and overtime within budgetDaily management of hospitality service flow for Atria's members & reorganization of room assignments as neededLearn and understand the fundamentals of all clinical testing available at AtriaDirect and alert hospitality services team on each members' appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.Immediate responsibilities will include maintaining hospitality operations, updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the General Manager with all aspects of opening a first-class health and wellness centerQualifications:Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.Excellent interpersonal and communication skillsKeen attention to detail and the ability to provide personalized service to each memberCalm, even-keeled leader who has experience managing teamsA warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria's membersMust be financially accountableOperate with speed and grace in high pressure scenariosCompensation: $85,000 to $95,000 (based on qualifications and years of experience)