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About Us At H&R Block, we empower individuals through a collaborative and high-performing culture where everyone feels a sense of belonging. Our clear Purpose is to help and inspire confidence in our clients, associates, and communities. We are committed to continuous improvement through our transformation plan, Block Next. This strategic initiative focuses on innovation, enhancing client experiences, and driving sustainable growth, all aimed at better serving our clients and leading in our industry. We value curiosity and creativity, continuously adapting to embrace challenges as opportunities. If you're eager to make a meaningful impact in your community and career, we invite you to join our team! Your Role... As a Client Support Specialist at H&R Block, you will play a crucial role in assisting clients and witnessing the direct impact of your efforts. Your work will empower individuals to make informed decisions concerning their lives, careers, and finances, while fostering lasting relationships with clients. Preferred Qualifications: High school diploma or equivalent Flexibility to work varied schedules and possibly at multiple locations Experience in sales or marketing Your Responsibilities: Warmly greet clients and answer calls with a friendly demeanor Connect clients with the best-suited tax professional according to their needs Schedule appointments that accommodate client preferences Ensure all client needs are met during in-person, phone, or virtual interactions Collaborate with your team to maintain a clean and organized office environment Perform additional duties as assigned Your Skills: Experience in a fast-paced work environment A strong background in customer service Excellent multitasking abilities Outstanding organizational and time management skills Proficient in Microsoft Office applications Why Join H&R Block? We invest in our people's well-being by providing comprehensive benefits that support health, financial stability, and overall wellness: Access to an Employee Assistance Program Participation in the BetterYou wellbeing program for healthy habit formation Support for neurodiversity and caregiving for associates and their families Discounts on various services and products Eligibility for medical coverage, 401k retirement plan, and stock purchase options Join Our Community: At H&R Block, we foster a Connected Culture characterized by trust and mutual support, creating a safe space for everyone to express their authentic selves. You will be part of an acclaimed environment recognized on best companies lists, working alongside colleagues dedicated to fostering each other’s growth. H&R Block is an equal opportunity employer, embracing diversity in all dimensions. We welcome applicants from all backgrounds and walks of life. If you're looking to make a difference, H&R Block is the place for you!