Job Title

Payment Operations Generalist At orsa credit union, we believe in more than just banking, we believe in people. We are looking to build a community of forward-thinking team members who share our values towards providing exceptional member experiences and financial empowerment through our best-in-class products. We've been recognized as one of the Regional Best and Brightest companies for the last 20 years and nationally recognized since 2018. We have been certified as a Great Place To Work since 2023 and as of 2024, we were also recognized as the Best and Brightest in Wellness, reflecting our deep commitment to our team members and the communities we serve. About the Role The Payment Operations Generalist is responsible for processing operational payments-related tasks and providing support to both internal team members and credit union members on various inquiries and issues. The Payment Operations Generalist will serve as a cross functional member of payment operations and card operations, supporting the needs of each team. This includes but is not limited to: debit and credit cards, ATM, ACH, wires, checks, disputes, exceptions, and RTP/Faster Payment rail transactions. This individual will partner with card and payments vendors/partners to adjust parameters aimed at mitigating fraud and minimizing risk. This position has a starting hourly rate of $22.55, but your offer amount may be increased with relevant work experience and transferable skills. A Day in the Life of a Payment Operations Generalist Can Look Like Resolve card and payment operations inquiries from other departments and members. Monitor and process all daily payments maintenance tasks, including card fraud & disputes, chargebacks, card ordering, card blocking/unblocking, incoming/outgoing wires, check processing, ACH origination & exceptions, and RTP/Faster Payment transactions. Monitor and manage daily and monthly card and payment processing reports, as needed. Ensure appropriate procedures, policies, and forms are updated and in place for all card and payment operations processes. Monitor and identify fraud risk and activity to ensure mitigating strategies are sufficient to minimize losses for card and payment transactions. Make appropriate decisions on daily/monthly payments limits as needed. Serve as subject matter expert (SME) by maintaining up-to-date knowledge of card and payment laws, regulations and rules, and ensure all third-party partners are compliant in them. Utilize expert knowledge of all government regulations applicable to the card and payment operations area. Understand and comply with all other applicable government regulations and laws; specifically, Regulation E & Z, the Bank Secrecy Act (BSA), Funds Availability (Regulation CC), NACHA, TISA (Truth in Savings), RTP operating rules, Privacy legislation, and other department related governmental regulations and laws. Process all card-related maintenance tasks. Support leadership with the research, development, and implementation of new card and payment products. Perform other duties as directed by leadership What You Bring to the Table High school diploma or equivalent. 1-2 years of card and/or payment operations experience. 2-4 years of financial institution experience. You Might Also Have 2-4 years of card and/or payment operations experience. We believe in creating a Culture of Belonging guided by our core values: Relentless Care, Hustle & Grind, Huzzah! and Curiosity. As a Team Member of orsa, You'll Enjoy Comprehensive medical, dental, and vision plans Four weeks of PTO for all full-time team members Up to 12-weeks paid paternity/maternity leave Lifestyle Accounts to help with your personal wellbeing Family Health Benefits Paid time off to observe all Federal Holidays Flexible work options depending on position A generous 401k match Numerous employee engagement activities Community Resource Groups Paid time off for occasions such as volunteering, caregiving, and family events If this description appeals to you, please submit an application! A member of orsa's talent acquisition team will be in contact with you shortly! orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!