Job Title

At Lendmark Financial Services, we value our employees' dedication to customer satisfaction as the cornerstone of our success. We focus on building authentic relationships with our clientele, recognizing that genuine care leads to preferred service. Our company promotes teamwork and is committed to ongoing improvement. Our guiding principle has always been, 'Success is the only option.' Lendmark Financial Services offers a robust employee benefits package for both staff and their dependents. This includes comprehensive medical, dental, and vision coverage, along with paid time off, paid holidays, a 401(k) plan, life insurance, long-term disability coverage, tuition assistance, and an employee assistance program. Optional benefits such as critical care, auto, home, pet insurance, and other ancillary options are also available. GENERAL SUMMARY: The Loan Consultant II role is perfect for individuals passionate about delivering outstanding customer experiences while providing personalized loan solutions. This position is vital in cultivating a strong customer base through effective sales techniques, loan extensions, and merchant referrals. Success in this role will be measured by creating excellent customer experiences, driving business growth, ensuring compliance, achieving monthly targets, and maintaining accuracy in all transactions. MAJOR DUTIES/RESPONSIBILITIES: Welcome and assist clients coming into the office or contacting us by phone; process credit and employment verifications with precision. Facilitate payments and distributions while offering insights on loan approvals. Approve loans in accordance with established lending guidelines and conduct loan closings efficiently. Engage in collection account activities, including direct interactions with customers in-person and over the phone. Create and maintain reports, correspondence, and documentation; manage cash drawer operations, process bank deposits, and ensure meticulous record-keeping. Actively promote all branch products and services to enhance customer understanding and engagement. Conduct other related duties as assigned by management. BASIC REQUIREMENTS: High School Diploma or GED from an accredited institution. 2-4 years of experience in consumer finance or a related field. Proficiency in cash handling, computer skills, and customer service. Capable of working independently with minimal supervision. Excellent communication skills. Proficient in Microsoft Windows, Excel, and Word applications. PREFERRED/DESIRED QUALIFICATIONS: Associates or Bachelor's Degree. Bilingual in Spanish and English. COMPENSATION: This position offers a competitive salary, aligned with responsibilities and the selected candidate's knowledge, skills, abilities, and experience. Eligible for quarterly incentive compensation based on individual and company performance metrics. WORK ENVIRONMENT: Office Environment If you’re eager to join a vibrant, team-oriented workplace with ample growth opportunities and a dynamic culture, consider a fulfilling career with us!