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Job Title: Call Center AgentLocation: Phoenix or Tucson, AZ Duration: 6 months+ Pay Range: $19 - $20/hr (W2) Job ID: 371668 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Call Center Agent to join our team supporting inbound taxpayer inquiries for individual and business tax compliance, delinquency, and general information. The ideal candidate will have strong experience in high-volume call center environments and a proven ability to resolve Tier 1 issues, document actions across multiple systems, and provide clear guidance to customers. Responsibilities: Answer inbound calls in a fast-paced environment with professional and courteous service. Resolve Tier 1 level issues and escalate when appropriate. Review taxpayer accounts and verify, gather, and update key information while on the call. Educate taxpayers on online resources and current tax policies. Submit requests for payment arrangements per guidelines. Document actions and outcomes accurately in multiple systems. Participate in team engagement activities and meet performance expectations. Required Skills & Qualifications: Strong multitasking with simultaneous navigation and data entry. Basic proficiency with Microsoft Word, Excel, and Google Workspace. Basic math skills including addition, subtraction, multiplication, and division. Clear written and verbal communication with strong interpersonal skills. Ability to retain knowledge and apply policies accurately. Creative problem solving with goal-oriented and organized work habits. 1+ year of recent call center experience, preferably in national centers such as finance/banking, insurance, or telecommunications (non-technical support). Preferred Skills: Spanish-speaking. Experience with process improvement activities and banking industry exposure. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. Additional Information Schedule will be discussed during the interview and may differ from the posting. Must be able to work within operating hours 7:45 AM to 5:15 PM, Monday through Friday. Training is three weeks, 8:30 AM to 5:00 PM. Attendance is critical. Fully remote after onsite Day 1 orientation; interviews conducted remotely. Candidates must live in the Greater Phoenix or Tucson area and be able to attend Day 1 onsite orientation and transport issued equipment. Hardwired internet required with sufficient bandwidth. If using a 5G router, bring it on Day 1 for IT configuration. Pre-employment checks required: state and federal background, fingerprinting, and Arizona tax filing records check for the previous five years. Short stint work history and switchboard/dispatch-only experience are not preferred. Role may lead to future permanent employment based on performance, dependability, and culture alignment. R2R and cover letter required with submission. Resumes will be reviewed daily. Education: Required: High school diploma or equivalent. Preferred: Associate degree or higher. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Interested? Apply Now! If this sounds like the right opportunity for you, please apply with your most recent resume and required documents or contact: Email: Phone: 3172108736