Job Title

Scheduling Associate At LIFE Pittsburgh, our goal is simple: help older adults stay where they feel safest and happiestat home. The Scheduling Associate plays a critical role in making this mission a reality by ensuring timely, consistent, and coordinated homecare services for the participants we serve. This position is responsible for managing the daily homecare scheduling processcoordinating staff assignments, entering visit data, customer service communication, and maintaining accurate schedules to ensure high-quality care. The Scheduling Associate works collaboratively with internal teams to optimize staff utilization and meet the individualized needs of our participants. This role requires excellent organization, attention to detail, work well within a team environment, excellent phone and customer service skills, and the ability to adapt in a fast-paced environment. The ideal candidate has prior experience with scheduling in a healthcare or homecare setting or experience in a high-volume phone and customer focused environment. Must be passionate about supporting older adults with consistency and care. Key responsibilities include: Coordinate, revise, and maintain homecare schedules to ensure seamless delivery of services Assign LIFE Pittsburgh staff efficiently and appropriately to meet participant needs while demonstrating professional and timely communication via phone, text, email. Enter visit data into scheduling systems and maintain accurate, up-to-date information Collaborate with the Clinical Community Care Manager and other staff to report scheduling details as needed Provide on-call scheduling support Shifts include rotating weekend schedule Utilize Microsoft Excel and/or scheduling software to manage and track assignments, comfortable with learning new software systems and adapting to change Support internal staffing efforts with a focus on quality and continuity of care Shift: 40 hour work week plus rotating weekend and holiday coverage. Shift to be scheduled between 6am and 6pm. Must be available for occasional on-call. Qualifications: High School Diploma or GED required 12 years of relevant experience in scheduling, preferably in a healthcare or homecare setting or experience in a high-volume phone and customer focused environment Familiarity with homecare operations and staff/patient scheduling preferred Proficiency in Microsoft Excel; experience with scheduling software strongly preferred Excellent organizational skills and keen attention to detail. Strong communication and problem-solving abilities independent and as a team Provide on-call scheduling support Shifts include rotating weekend schedules Salary range: $20.25 - $25.31 per hour, commensurate with experience and qualifications. LIFE Pittsburgh also offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.