Job Title

CSCA Café is a new and exciting café and bakery that will highlight exceptional coffee, exquisite pastries and a friendly atmosphere. We pride ourselves on providing top-notch service, the highest quality products, showcasing the work of CSCA’s Professional students and creating a community space where customers can relax and enjoy their favorite beverages, baked goodies and other retail products.JOB SUMMARYThe Shift Leader is responsible for assisting the Cafe Manager with overseeing the daily operations of our café/bakery, ensuring exceptional customer service, efficient operations, and high-quality product delivery. This role involves overseeing staff, scheduling, handling inventory, and maintaining a welcoming and clean environment for customers.To be successful in this role you should have work experience with various roles in coffee shops and/or bakeries. Ultimately, you will help increase profitability, boost customer engagement and propel CSCA cafe into a favorite neighborhood spot.ESSENTIAL DUTIES AND RESPONSIBILITIESManage day-to-day operations of the cafeTrain new staff and baristasTrain employees on drink and food preparation and proper use of equipmentCoordinate Baked Goods Program needs with bakersMaintain updated records of daily, weekly and monthly revenues and expensesSuggest new menu items based on seasonality and customers’ preferences in concert with CSCA Café Ownership (for example vegan coffee drinks)Advise staff on the best ways to resolve issues with clients and deliver excellent customer serviceEnsure all cafe areas are clean and tidyNurture friendly relationships with customers to increase loyalty and boost our reputationOversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absentMonitor and maintain inventory levelsOversee deliveries and the proper receipt and storage of all ingredients and inventoryOversee daily operations, including opening and closing procedures, cash handling, and equipment maintenance.Ensure compliance with health and safety regulations, including food handling and sanitation standards.Create and maintain a positive, customer-focused environment, addressing customer concerns and feedback promptly.Monitor sales performance and work to achieve financial goals, including budgeting and cost control.Ensure the café bakery’s aesthetic and ambiance meet company standards.REQUIREMENTSSupervisory experience working in the food or hospitality industry. 2+ years of experience in café, bakery or restaurant management preferredHands-on experience with professional coffee machines and restaurant equipmentAvailability to work within operating hours (including weekends, evenings and holidays)Excellent communication skills with the ability to manage and motivate a teamCustomer-centric service attitudeHigh school diploma or GED with special consideration given to those with additional education. Excellent time management skills and the ability to prioritize work tasks.Excellent written and verbal communication skillsAble to multitask and work in a fast-paced environmentServSafe Food Manager or comparable certification a plus.Proven supervisory skills with exemplary organizational, time management, communication, and customer service skillsExcellent customer service and interpersonal skillsAble to work well under pressureStrong organizational and problem-solving skillsPHYSICAL DEMANDSThe ability to lift 25+ pounds and stand for long periods of timeWORK ENVIRONMENTThis job operates in a retail/restaurant environment.POSITION TYPE AND EXPECTED HOURS OF WORKThis is a part-time, hourly position.Work hours vary based on business needs.Schedule based on operating hours and business needs.BENEFITS:Competitive salaryEmployee discountsOpportunities for professional developmentPowered by JazzHR