Job Title

The IT INTERN role is to ensure proper computer operation so that end users can accomplish education and business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require the individual give in-person, hands-on help at the desktop level.Responsibilities Include:Answer and resolve user inquiries regarding computer software or hardware operation to resolve problemsEnter commands and observe system functioning to verify correct operations and detect errorsAbility to access PC Remotely and troubleshoot client problemsAbility to diagnose and repair PC, Printer, Network, SMARTboard and other peripheralsMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activitiesRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportConfer with staff, users, and management to establish requirements for new systems or modificationsRefer major hardware or software problems or defective products to vendors or technicians for service