Job Title

We are seeking an experienced and motivated Automotive Service Manager to lead our dealership's service department. This role is on-site at 850 Broadmeadow Rd, Rantoul IL, 61866.This leadership role is responsible for overseeing daily service operations, driving customer satisfaction, developing the service team, and ensuring profitability and efficiency. The ideal candidate has a strong background in dealership service management, proven leadership skills, and hands-on experience with multi-franchise service operations. This is an excellent opportunity to join a stable, family-owned dealership with long-term growth potential.Key ResponsibilitiesManage day-to-day operations of the service department, including scheduling, workflow, and technician productivityLead, coach, and develop service advisors and technicians to maximize performance and customer satisfactionOversee all warranty administration processes, ensuring compliance with manufacturer requirements and maximizing warranty recoveryMonitor and improve service department KPIs, including CSI, effective labor rate, hours per RO, and gross profitHandle escalated customer concerns and ensure timely, professional resolutionControl department expenses, labor hours, and parts inventory to support profitabilityMaintain accurate service records, reports, and customer communicationsCollaborate with parts, sales, and office departments to ensure seamless dealership operationsEnforce safety standards, dealership policies, and OEM proceduresPromote a culture of accountability, professionalism, and continuous improvementQualificationsOn-site employment at 850 Broadmeadow Rd, Rantoul IL, 61866High school diploma or equivalent required; post-secondary education preferredPrevious experience as an Automotive Service Manager or Senior Service Dept. role requiredFord and/or Stellantis dealership experience requiredProven success managing service department operations in a dealership environmentStrong understanding of automotive repair processes, service workflows, and warranty proceduresProficiency with dealership management systems (DMS) such as Autosoft, CDK, Reynolds & Reynolds, AutoMate, Xtime, or GuestXPExcellent leadership, communication, and organizational skillsAbility to analyze reports, manage KPIs, and drive performance improvementsValid U.S. driver's license with an acceptable driving recordBenefitsHealth, medical, and dental insurance401(k) retirement planPaid time off and paid vacationEmployee vehicle purchase and service discountsPaid training and professional developmentLong-term job security with a family-owned dealershipGrowth and advancement opportunitiesTop Tech+ member dealershipPositive, professional, and team-oriented work environmentShields Ford is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.