Responsibilities include but are not limited to:Develop and execute on a strategic roadmap for the technology platforms for the Consumer and Small Business segment of the bankOversee the development and management of origination and online banking platforms (internal and third party), to drive competitive data-driven onboarding and digital banking experiencesPartner with data engineering and data science teams to drive integration between operational and analytical platforms to enable AI-driven customer experiences and deep customer insightsManage loan origination systems, streamlining processes and enhancing efficiency to reduce friction in the loan origination processCollaborate with cross-functional teams, including product management, marketing, technology, data-analytics, risk/compliance, information security to ensure cohesive and integrated platform solutionsFoster a customer-centric mindset within the team, prioritizing user experiences and customer satisfactionLead and mentor a team of professionals, providing guidance, support, and development opportunities to enhance team performance and growthStay abreast of industry trends and actively use benchmarks to maintain competitive customer experiences and efficient use of technology platformsEnsure compliance with regulatory requirements and industry standards, maintaining the highest level of integrity and trust in all platform operationsRequired Skills:Deep understanding of banking technology, digital platforms, and data integrationPrior experience with leading technology transformation projects, platform migrations and integrations within a distributed platform ecosystemAbility to influence executive leadership and to operate independentlyProven experience in leading teams and developing strategic roadmaps for business architecture, preferably in a banking or financial services environmentStrong customer mindset with a focus on enhancing user experiencesKnowledge of bank regulatory requirements and industry standards.Required Experience:Minimum of 10 years of experience leading the implementation and management of banking technology platformsBachelors Degree in technology or data-centric discipline (Computer Science, Engineering, Information Systems, Data Engineering)Demonstrated prior experience in both iterative/agile and traditional project/product development methodologiesDemonstrated experience in leading third-party relationships for key platformsDemonstrated working knowledge of functional and non-functional testing of web and mobile applications (both customer-facing and employee-facing)Minimum of 5 years of experience leading product and platform teamsPreferred Experience:Master's degree in a technology or data-centric discipline
Job Title
Head of Consumer & SMB Platforms