Job Title

Position Summary A highly organized individual who will provide strong clerical support to the unit based care managers by handling all clerical responsibilities.Essential Functions and Responsibilities Includes the Following: Understands and adheres to the WPH Performance Standards, Policies and BehaviorsPerforms office assistant and secretarial functions for the department, including but not limited to issuing the admission and discharge Medicare and non-Medicare appeal notifications, scheduling of all PCP after care appointments and assisting with obtaining transportation, assist with obtaining authorizations for post care facilities and durable medical equipment and ensuring a discharge "time out" is completed on every discharge.Assist the Care Manager with all of the steps necessary for discharging a patient, utilizing a discharge checklistWork with Teletracking milestones for discharge and care coordinationPerforms receptionist duties and responsibilities as required for the department, including but not limited to greeting and directing employees and visitors, responding to telephone inquiries.Create the required forms needed for documentation of regulatory and operational functioning of the department.Create a filing and tracking system for the storage and retrieval of all archived documents.Mailing and tracking of documents being mailed for regulatory reasons.Maintain statistics and submit monthly to Director of Care ManagementPerforms all other related duties as assignedEducation & Experience Requirements High School Graduate Required3 years' experience in a Hospital Care Management Department highly preferredKnowledge of Insurance and Medicare regulationsKnowledge of discharge planning process and regulationsKnowledge of medical terminologyCore Competencies Ability to speak, write, understand and communicate in English languagePerform multiple duties in a high volume areaDemonstrates analytical skills as well as accuracy and attention to detail.Efficiently balance visitors, phone callers, and secretarial dutiesAbility to deal professionally and efficiently with all staff and all levels of management and external constituenciesSelf-starter, self-motivated and ability to work without supervisionFlexible, organized and able to set prioritiesExcellent telephone manners and good communication skillsExhibit courteous, cooperative and professional attitude at all timesRetains composure under stressPhysical/Mental Demands/Requirements & Work Environment May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a discMust be physically able to stand for extended periods of time Must be able to perform word processing/computer work and use of transcription equipmentUse of hand coordination and finger dexterityMust have the ability to concentrate for extended periods of time and with distractionsPerform repetitive functionsAbility to read and follow written and verbal instructionsAbility to follow through on assignments without supervisionAbility to take initiative and be creative with workflowAbility to communicate effectively, create form documents and compose correspondence.Ability to monitor flow of traffic (visitors, meetings, phone calls) and assess prioritiesMust be highly organizedMust have ability to multitaskGood vision and excellent hearingPrimary Population Served Check appropriate box(s) below:Neonatal (birth - 28 days)Patients with exceptional communication needsInfant (29 days - less than 1 year)Patients with developmental delaysPediatric (1 - 12 years)Patients at end of lifeAdolescent (13 - 17 years)Patients under isolation precautionsAdult (18 - 64 years)Patients with cultural needsGeriatric (> 65 years)• All populationsBariatric Patients with weight related comorbiditiesNon-patient care populationThe responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.*Salary Range (Ranges based on Full-Time Hours): $39,923.72-$59,885.48