Job Title

Job Summary: The purpose and objective of this position is to greet, register and assign rooms to guests of the Institute in a courteous and professional manner. The Hospitality Associate is responsible for furnishing guests with information about daily Institute activities, meetings, schedules. This is a part time partial benefited position (20-25) hours per week. Essential Responsibilities:Guest registration (taking phone reservations, room assignments, checking guests in/out, guide guests to museum, offer guest excellent hospitality, etc.)Ability to learn and use Salesforce database (daily settlement, payments, room charges, reconcile shift transactions)Administrative duties as required (printing, faxing, copying, keycards, messages, inquiries, etc.)Basic accounting tasks (taking credit card payments, verifying room balance, and doing refunds as needed)Facility lock-up. Make rounds to lock/unlock doors as needed. Clear alarms as needed.Maintain knowledge and understanding of the Institute's mission, history, organization, and current events/programs.Other Responsibilities:Assist conference services and programs departments (printing, faxing, copying, etc.)Assist with preparing meeting spaces by picking up trash, sweeping floor, and emptying trash cans.Position will need to be available to work other Hospitality departments (ex: coffee shop).Other duties as assigned.RequirementsCompetency or position requirements:Excellent customer service skillsAbility to process multiple tasks at one timePosition requires evening shifts, weekends, and some Holidays.Good verbal and written communication skillsProfessional and friendly telephone etiquetteBasic computer and switchboard skillsHotel front desk experience will be a plusPhysical Factors (environment): (lifting, standing, sitting, sounds, chemicals, hazards, etc.)Must be able to sit or stand for long periods of time (in excess of 2 hours)Must be ambulatory (mobile duties apply)Must be able to lift a minimum of 10 lbs.Must be able to acclimate to varying temperatures. Employee must be able to safely tolerate the following environmental factors: Sounds, noises, chemicals, hazards, associated with responsibilities of assigned work areaVarying temperaturesUse of detergents, soaps, scrubs sanitizers, and hot water or other compounds associated with assigned work areaUse of proper Personal Protective Equipment (PPE) required for assigned work area (face masks, gloves, cutting gloves, etc.)Quality or Quantity Standards: The Institute expects integrity, professionalism, and high-quality work from all employees. Required Education: Some High School, or work experience in hospitality or service industryRequired Experience: Hospitality/Hotel experience is a plusWork Schedule: Position requires evening shifts, weekends, and some HolidaysEQUAL OPPORTUNITY EMPLOYERWe are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information or any other legally protected status.DRUG FREE WORKPLACEWe are a Rule 36 Drug Free Workplace which means an applicant is required to submit to a pre-employment drug test after being given a conditional offer of employment.