Job Title

Workplace ConciergeAs a Workplace Concierge, you will serve as a key point of contact, managing telephone communications and delivering exceptional customer service. This role includes operating the company switchboard, routing calls efficiently, addressing inquiries, and providing administrative and conference services support. Reporting directly to the Client Relations Manager, you will help ensure a smooth, professional, and responsive workplace environment.Location: Manhattan, NYCompensation: $25.50 - $26.27 per hourSchedule: 6:30 AM - 7:00 PM | Varying 8-hour shifts, Monday through FridayKey ResponsibilitiesSwitchboard OperationsManage incoming and outgoing calls with professionalism and accuracyMaintain an up-to-date understanding of staff directories and extensionsMonitor multiple phone lines to ensure efficient flow of communicationCall Routing & MessagingRoute calls to the appropriate departments or team members with discretionTake and relay accurate messages via email, text, or other approved channelsCustomer ServiceDeliver warm, helpful service to all callers and visitorsRespond to general inquiries with accurate informationCall LoggingRecord essential call details, including caller information and purposeMaintain organized call logs for future reference and reportingEmergency ResponseFollow established protocols during urgent situationsNotify appropriate personnel while maintaining composure and professionalismAdministrative SupportAssist with internal communications and announcementsMaintain accurate and current employee directoriesCoordinate with the receptionist to ensure seamless coverageConference ServicesSet up conference rooms, including staging, layout, and AV coordinationOrganize catering for meetings and ensure accurate, timely deliveryMaintain office supply inventory to support operationsTraining & DevelopmentParticipate in company training programs, including through the Cornerstone platformDevelop knowledge and skills relevant to the Workplace Concierge roleMailroom & Print ServicesSort, distribute, and process incoming and outgoing mail and packagesRestock mailing and shipping supplies as neededOperate and maintain copiers, printers, and related equipmentHandle print requests (binding, scanning, bulk jobs) with accuracyKeep mailroom and print areas clean, organized, and fully functionalPosition RequirementsHigh school diploma required; college degree preferredMinimum of 1 year in a customer-facing or administrative roleProficiency in Microsoft Office SuiteStrong communication and interpersonal skillsHigh level of discretion and ability to maintain confidentialityCore CompetenciesClient-Centric ApproachAccuracy and Attention to DetailMultitasking and Time ManagementDecision-Making SkillsProfessional CommunicationTechnical ProficiencyFlexibility and AdaptabilityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Internal candidates only: Compensation listed applies to individuals who fully meet the qualifications of the role based on experience and education. If an internal candidate does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.