Job Title

Product Operations Associate New York, NY (in-person, SoHo)$85,000 to $95,000 Base Salary + Meaningful EquityTrayd, in one sentenceTrayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world.Construction is one of the biggest industries in North America, and it still runs on a messy mix of spreadsheets, legacy payroll providers, and manual processes that break the moment things get even slightly complex. The people doing the work are the hardest working people in the country, and the companies running crews are forced to spend hours every week fighting systems that were never built for them.We're changing that.Trayd started with a simple promise: construction workers should be able to access the money they already earned faster, and subcontractors should be able to run payroll without chaos. Today, we're building deeper infrastructure across payroll, union rules, job costing, and accounting workflows so our customers can run their businesses with confidence. We're in the next phase of growth, with accelerating customer demand and a platform that runs real payroll every week, and we're scaling engineering to match it.Trayd is based in New York and backed by Y Combinator.The roleWe're hiring a product operations associate to help drive how new products get built, launched, and improved at Trayd.This is a high-ownership role designed for someone early in their career who wants to learn quickly and take on real responsibility. You'll work directly with the CTO (who is also the Head of Product) and product leadership on launches, analytics, and solving messy real-world problems across customers and internal teams.You will not be stuck doing narrow operational tasks. You'll be involved in decisions, product strategy conversations, and execution from idea through rollout.If you want a front-row seat to how a startup scales products and teams, this role is built for that.What you'll doOwn launches of new product lines and major features from planning through rolloutCoordinate across engineering, customer success, operations, and leadership to ensure launches succeedAnalyze product usage, customer behavior, and operational data to identify opportunities and risksBuild dashboards, reports, and analyses that inform product and business decisionsWork directly with customers to gather feedback, understand workflows, and identify gaps in the productTranslate messy real-world problems into clear product requirements and operational plansHelp define processes that allow the company to scale as we growIdentify bottlenecks or inefficiencies and drive solutions end-to-endSupport leadership in strategic initiatives that don't fit neatly into one functionExample things you might work onLaunching a feature across multiple customers and coordinating rollout plansInvestigating why a workflow is breaking for certain users and designing improvements with engineeringBuilding analysis to understand adoption of a new product and recommending changesInterviewing customers to understand how they currently solve a problem and shaping the product approachCreating internal tools or processes that reduce operational frictionHelping prioritize what gets built next based on customer feedback and business impactWhy this role is differentDirect exposure to leadership. You'll work closely with the CTO and product leadership from day oneReal ownership early. You will own projects, not just assist on themCustomer proximity. You'll talk to real users and see how decisions impact them immediatelyMassive learning curve. Product, operations, analytics, and strategy all in one roleCareer acceleration. This is a strong path into product management, strategy, or leadership roles over timeIn-person team. We work together in Soho five days a week because speed and collaboration matterWho you are1-3 years of experience in consulting, startups, operations, product, analytics, or similar rolesExtremely organized and detail-orientedHigh agency with modern tools, including AI. You actively use AI to accelerate research, analysis, writing, and problem solving, and you're excited to push how these tools can improve how we operate.Strong problem solver who enjoys figuring things out in ambiguous situationsComfortable working with data and learning analytical toolsClear communicator who can work across technical and non-technical teamsHigh ownership mindset: you follow through and make things happenExcited to learn quickly and take on responsibility early in your careerNYC-based or ready to relocate quicklyNice to haveExperience with analytics tools, spreadsheets, or SQLExposure to startups, fintech, SaaS, or operations rolesInterest in product management long termWorking styleThis is an in-person role in Soho, five days a week. We move quickly, collaborate constantly, and value people who take initiative and ownership.If you want to learn how products actually get built and launched inside a fast-growing company, you'll fit here.CompensationThe base pay range for this role is $85,000 - $95,000 per year.