Job Title

Job Type Full-timeDescriptionABOUT CHETOLA RESORTFor over 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock is home to some of the most luxurious residences in the Carolinas, welcoming an affluent, discerning, year-round clientele.THE ROLEChetola Resort is seeking a hands-on, results-driven Director of Housekeeping to lead our Housekeeping and Laundry teams with a relentless focus on Forbes-level cleanliness, service excellence, and consistency. This leadership role is responsible for ensuring that all guest rooms, public spaces, and back-of-house areas meet or exceed luxury hospitality standards every day.The Director of Housekeeping is both a strategic leader and highly visible operational presence, setting expectations, training teams, inspecting spaces, and modeling the service behaviors that define a world-class guest experience. In this role, the Director serves as the resort's quality control authority for cleanliness and presentation - establishing measurable standards, structured audit systems, and clear accountability processes to ensure consistent, defect-free execution at scale.WHAT YOU'LL DO Leadership, Training & Team Development Lead, inspire, and develop housekeeping supervisors, room attendants, and laundry staffBuild and maintain a structured training program aligned with Forbes Travel Guide service, cleanliness, and presentation standards Conduct onboarding, refresher training, and ongoing skills coaching to ensure consistency across all shiftsSet clear performance expectations and conduct regular coaching, feedback, and evaluationsHold supervisors accountable for inspection accuracy and room readiness standardsEnsure quality ownership exists at every level of the departmentFoster a positive, accountable, and service-oriented team culture Operational Excellence & Forbes Standards Oversee daily housekeeping operations across the Lodge, short-term rental Condominiums, and resort public spacesEnsure all guest rooms and public areas meet Forbes-level cleanliness, condition, and sensory standardsEstablish inspection routines, quality audits, and corrective action plansEnsure proper handling of guest belongings, lost and found, and in-room presentationMaintain safety, sanitation, and security protocols Quality Control & Inspection Systems Design and lead a tiered quality inspection system (self-checks, supervisor inspections, leadership audits) to ensure consistent, defect-free room and public space readinessEstablish measurable quality benchmarks (inspection scores, defect thresholds, response times) and proactively track trends to identify root causes and improvement opportunitiesDrive corrective action plans, retraining protocols, and Forbes inspection readiness through regular audits and zero-defect pre-arrival standards Scheduling, Inventory & Cost Control Create daily staffing plans based on occupancy, arrivals, departures, and special eventsManage linen, amenity, and supply inventories with a focus on quality, sustainability, and cost controlMonitor labor efficiency while protecting service standardsPartner with leadership on budgeting, forecasting, and continuous improvement Technology & Systems Utilization Leverage property management systems (PMS), housekeeping management tools, and mobile applications to manage room status, inspections, and task assignmentsEnsure accurate and timely updates of room readiness, out-of-order rooms, and special requests within system workflowsUse scheduling, timekeeping, and HR systems to manage attendance, labor reporting, and complianceAnalyze inspection scores, defect trends, guest cleanliness feedback, turnaround times, and re-clean rates to proactively identify systemic quality gaps and implement preventive solutionsPartner with Operations and IT to support system enhancements, process automation, and adoption of new tools that improve efficiency and guest experience Collaboration & Communication Work closely with Front Desk, Engineering, and Operations to ensure seamless room readinessServe as the escalation point for housekeeping-related guest concerns, resolving issues with professionalism and careMaintain accurate digital records related to inspections, room status, attendance, and compliancePartner with People & Culture on hiring, onboarding, training, and policy complianceRequirementsATTENTION TO DETAILExcellence at Chetola lives in the details. The Director of Housekeeping must demonstrate an exceptional eye for detail and an uncompromising commitment to precision.This includes:Ensuring guest rooms, bathrooms, linens, and public areas meet luxury cleanliness and presentation standards without exceptionIdentifying minor issues before they become guest-visible concerns (e.g., lighting, scent, alignment, wear, restocking, presentation)Holding teams accountable for consistency across buildings, room types, and shiftsPersonally inspecting spaces and coaching in real time to reinforce expectationsUnderstanding that what guests notice-and what inspectors measure-often comes down to the smallest details, as outlined in Forbes Travel Guide standardsABOUT YOUPassionate about luxury hospitality, cleanliness, and guest experienceProven leader who sets high standards and holds teams accountableExceptionally detail-oriented with strong inspection and coaching skillsOrganized, proactive, and solutions-focusedCalm under pressure in a dynamic resort environmentREQUIREMENTSAt least 3-5 years of prior Housekeeping Director leadership experience within a resort or hotel environment is requiredExperience managing teams, schedules, inventory, and departmental budgetsStrong computer and technology proficiency, including the ability to confidently use property management systems (PMS), housekeeping or inspection tools, scheduling and timekeeping systems, and standard business software (email, spreadsheets, reporting dashboards)Comfort working in technology-enabled operating environments, with the ability to learn new systems, follow digital workflows, and ensure accurate data entry and reportingAbility to interpret operational reports and use data to support staffing decisions, quality improvements, and performance managementStrong communication skills and commitment to guest satisfactionAbility to work weekends, holidays, and variable schedules based on resort occupancyAbility to stand for extended periods and lift up to 50 lbsWHY CHETOLAOne of the largest private employers in the county with a dynamic work setting and strong potential for career growthJoin a dedicated and growing team shaping the next era of a beloved mountain resortContribute meaningfully to a culture rooted in connection, craftsmanship, and careCompetitive salary based on experienceComprehensive benefits offered to full-time eligible employees, including health, dental, vision, supplemental coverage, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.