Job Title

Description Position Summary: Essential Functions and Job Responsibilities: * Helps manage all aspects of the operations with the critical goal of accounting for and completing all deliveries or shipments daily. * Aids in overseeing the day-to-day operations of the Orthotic team, including, but not limited to the following: creating and monitoring a labor budget, payroll, scheduling, training/cross-training, hosting in-services/meetings, staging equipment, ensuring you have working vehicles, facility/risk management, loading and unloading vehicles, populating KPIs such as the DHL and DPR, handling incomplete stops or paperwork issues. * Ensuring that employees are treating our patients, new and existing, to the highest level of customer service possible. * May help in overseeing and monitoring dispatch route maximization, clearing the route and following and/or improving the overall process. * Ability to plan and organize orientation and in-service training for department staff members and participate in guidance and educational programs * Ensures staff are competent in provide patient care and services, troubleshooting, risk management, and ergonomics, completing new hire and annual competency assessments. * Assist with implementation of quality improvement programs (process) to meet company policies. * Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. * Ability to observe and evaluate treatment effect and recommend changes to physician if necessary * Serve as a liaison between administration, patients, physicians, and other healthcare providers * Ensure effective maintenance of records pertinent to personnel and operation of the department * Prepare reports regarding Orthotics services, i.e., utilization, performance improvement, service data, outcome data, productivity, including long term capital budget and short-term operation budget * Ensure compliance with accreditation standards and requirements; enforcing adherence to requirements; advising leadership and Compliance on needed actions * Develop and maintain working knowledge of current HME products and services offered by the company * Complete assigned compliance training and other educational programs as required * Assist in selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback * Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards * Perform other related duties as assigned. Management/Supervision: * May be responsible or expected to assist in selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback * Assists in accomplishing staff results by communicating expectations; planning, monitoring, and appraising job results; coaching counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards * Help establish annual goals and objectives for the department based on the organization's strategic goals * Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations Competency, Skills, and Abilities: * Knowledge of orthotic services, product, and industry * Excellent relationship building skills and personality * Excellent verbal and written communication skills * Excellent presentation skills * Excellent customer service skills * Ability to work independently and with a team * Strong analytical and problem-solving skills with attention to detail * Ability to prioritize and manage multiple projects * Proficient computer skills and knowledge of Microsoft Office Requirements Education and Experience Requirements: * High School Diploma or Equivalent; Associate or bachelor's degree in business or health care related field preferred * Two (2) years Healthcare experience preferably in orthotics or HME is required * Experience with liaison, discharge planning or referral coordinator experience is preferred * Valid and unrestricted driver's license in the state of residence Physical Demands and Work Environment: * Must be able to list 30 pounds as needed, bend, stoop, stretch, stand, and sit for extended periods * Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use * Work environment may be stressful at times, as overall office activities and work levels fluctuate * Subject to long periods of sitting and exposure to computer screen * May be exposed to angry or irate customers, patients, or referral sources * Ability to utilize a personal computer and other office equipment * Physical and mental ability to properly treat confidential information * Mental alertness and the ability to properly treat confidential information * Requires travel throughout the service area and use of personal vehicles