Job Title

Position DetailsClassification Information UnitJob StatusFLSAPosition Information Position Title Coordinator - Technical and Learning Resources Reports To Assistant Dean of Online Education and Resources Faculty Discipline N/A - Not Applicable Faculty is eligible for Tenure Track?Funding Source Functions and Responsibilities Job Summary Under the supervision of the Assistant Dean of Online Education and Resources or designee, the coordinator- Technical and Learning Resources is responsible for coordinating the operations of the technical and online resources for a seamless learning experience for students and faculty. This position offers a competitive starting salary of $52,000 - $60,000, along with a comprehensive college benefits package.Benefits include:Health, dental, and vision coveragePaid vacation, sick leave, and holidaysPension and retirement plansTuition waiver programsOpportunities for professional growthBe part of a collaborative and mission-driven college community.Supervisory Role Oral and written instructions are received from the Assistant Dean of Online Education and Resources or designee, the coordinator - Technical and Learning Resources may supervise support staff and student workers. Duties & Responsibilities 1. Coordinate with Division Chairpersons/Course Coordinators to ensure timely adoption and integration of course materials, digital textbooks, and learning tools into the LMS. 2. Troubleshoot issues and provide technical support related to course access, digital resources, and instructional materials. 3. Monitor course readiness each term and confirm that required resources are available and accessible to students. 4. Train faculty and staff on the use of relevant learning technologies and digital resources. 5. Monitor system performance and user issues and work with IT to escalate and resolve technical issues beyond the scope of the role. 6. Maintain accurate inventory of hardware, software and other related resources of the computer laboratory at the Information Commons. 7. Maintain strict confidentiality and security of staff and student records. 8. Provide frontline technical assistance to students and faculty using computer lab equipment, software, and online tools. 9. Prepare routine, special and ancillary reports as required. 10. Perform other related duties as required. Physical Requirements The physical demands described here are representative of those that must bemet by an employee to successfully perform the essential responsibilities andfunctions of the job and are not meant to be all inclusive. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job.Unless reasonable accommodations can be made, while performing this job the staff member shall:• Use strength to lift items needed to perform the functions of the job.• Sit, stand and walk/move from place to place for required periods oftime.• Move between buildings.• Speak and hear, communicate using telephone and/or walkie talkie.• Use close vision, color vision, peripheral vision and depth perceptionalong with the ability to focus vision.• Communicate effectively in English, using proper grammar andvocabulary.• Reach with hands and arms and use hands and fingers to handleobjects and operate tools, including but not limited to, computers,keyboards, telephones, calculators, and controls.• Bend, twist, climb, push, pull, and lift. Additional RequirementsMinimum Qualifications Experience (number of years), Knowledge and/or Abilities Bachelor's degree. Experience working in and providing technical support in an academic or similar environment. Proficiency with learning management systems (Moodle) and instructional technologies. Demonstrated knowledge of computer hardware and the various Windows and Apple IOS operating system platforms. Strong trouble shooting skills with hardware, and network connectivity issues. Working knowledge of computer software applications, preferably the Microsoft Office suite of applications. Demonstrated ability to work under pressure, prioritize assignments and to always exercise good judgment. Excellent interpersonal skills. Ability to communicate effectively, orally and in writing. Ability to work in a multi-cultural environment. Education Requirements Bachelor's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)Preferred Qualifications Experience (number of years), Knowledge and/or Abilities Bachelor's degree in information technology, Computer Science, Educational Technology, or a related field. Familiarity with digital course materials, OER, publisher platforms, and accessibility standards. Experience providing computer lab and/or telephone technical customer service and/or field support. in an information technology or instructional technology environment, preferably in higher education Demonstrated ability to provide in-service training seminars, workshops and/or other related training activities. Demonstrated ability to execute training models for the training of support personnel. Education Requirements Bachelor's Degree Licenses and Certifications (including e.g., CPR, first aid, driver's license, etc.)