Job Title

Supervises and coordinates activities of a team of Federal Network Support Engineers to provide technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. As well as perform duties of an intermediate Federal Network Support Engineer. This role bridges Tier 1 operational support with Tier 2 specialized technical expertise, supporting 24x7 operations (shift work) for critical networking infrastructure across secure federal facilities including PhysNet, FPN, ExpressRoute, VPN, and advanced network services.Key ResponsibilitiesAdvanced Operational SupportResponsible for team productivity to ensure maximum output with a high Customer Satisfaction rating.Gather, analyze, and share performance metrics on team membersLead triage and mitigation of moderate complexity Livesite incidents, customer-reported incidents, and deployment incidentsPerform optical SPAN monitoring and mitigations for network performance optimizationSupport WAN incidents and coordinate resolution activitiesExecute end-to-end deployment of Microsoft ExpressRoute devices for specific sites, including onboarding to GWMValidate and troubleshoot buildout configurations before production deploymentSupport PulseVPN and Webportal implementations for Fairfax environmentsCoordinate HWProxy and Scripting Framework work supports for AZN SystemsTechnical Problem-SolvingConduct root cause analysis on recurring incidents and develop preventive measuresIssue Letters of Authorization (LOAs) and perform operational readiness tests with Microsoft partnersSupport Decom activities including networking decom for federal cloud environmentsProvide technical guidance to Tier 1 engineers during complex incidentsContribute advanced troubleshooting guides and technical documentation to knowledge baseCollaboration & Escalation ManagementServe as primary escalation point for Tier 1 support teamsCoordinate with Microsoft partners (ATT, BT, Verizon, Equinix, etc.) on capacity planning and onboardingManage end-to-end contract sign-off process for new Microsoft PartnersEscalate highly complex or specialized issues to Tier 2 with comprehensive documentationParticipate in post-incident reviews and contribute to continuous improvement initiativesOther Job Responsibilities and DutiesStudies problems and capabilities, and develops solutions for improved operating procedures, alternate processing methods, communications, information flow, management reporting, and operational efficiency.Provides recommendations on short term systems projects/plans.Prepares operational forecasts and requirements for data processing, systems development, and communications.Ensures compliance with policies, processes and procedures governing team deliveries to achieve work outputs of the team.Monitors and supports the complex information technology and systems infrastructures.Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.Troubleshoots and resolves unique or complex problems in an efficient manner.Performs root cause analysis and diagnostics on the more unique or complex production systems.Minimum QualificationsAssociates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.1-2 years of experience managing IT staff.4+ years of experience in network operations or technical supportSecurity RequirementsActive Secret level clearanceAble to obtain CJIS background checkRequired Certifications (One or more)CompTIA Network+CompTIA Security+Azure AZ-900Preferred QualificationsMicrosoft Azure certifications (Azure Network Engineer Associate or equivalent)Experience with federal government cloud environmentsCisco CCNP or equivalent networking certificationPrior experience in managed service provider (MSP) or cloud operations environmentPrimary Job Specific SkillsUnderstanding of enterprise networking concepts including routing protocols (BGP, OSPF), MPLS, VPN technologiesWorking knowledge of Microsoft Azure networking services (ExpressRoute, VPN Gateway, Virtual WAN)Experience with network monitoring tools and SPAN/packet capture analysisExperience with ticketing systems and incident management processesStrong troubleshooting and problem-solving abilitiesExcellent written and verbal communication skillsAbility to work independently in a 24x7 operational environmentStrong attention to detail and commitment to documentation standardsCustomer service orientation with ability to manage multiple prioritiesFamiliarity with network automation concepts and scripting (PowerShell, Python) preferredOther Job SkillsMust have strong communication skills and be able to effectively communicate technical issues.Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Advanced knowledge of issued hardware and/or software products and excellent working knowledge of personal computers and peripherals required.Ability to get team members to work together to accomplish tasks.Stays up to date technically and applies new knowledge to job.Ability to think long-term and establish achievable action plans.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.